RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[dspete777]

Everywhere on the Forum there are problems syncing the Ionic since the last App update.

Fitbit needs to get off the dime and fix the issue.  The canned responses are not working.

Fitbit should fix this now.

[ashwolve]

@Dspree89 Hi and welcome - you say no Live data - so everything else is syncing ok? I know you have probably tried this already but will mention anyway - have you checked to ensure live data Fitbit.com) ,all day sync and always connected is on - sometimes the apps on the update revert back to the opposite settings - my Units changed from Miles/Feet back to Kilometres/CM and Stone to Kilo,

Can I see real-time data in the Fitbit app

hope this may help a little

Kind Regards

Wayne

[pf2303]

This is not on. Its one thing after another with Fitbit. I really regret getting this ionic. How long do we have to wait now?? 

[SunsetRunner]

I having the same issue.  I'm not seeing my step count or calorie count.  I called support last night they said the error is a result of a software upgrade of some sort.  48 hours to fix...….not good.

[Wrnglr]

Guys who have 0 steps and cals please do the following:

- Tap on the tracker and battery picture at the right top corner of your dashboard in the app

- Check "Sync Now" and "Sync" line. If it is showing something else than "A moment ago" or several minutes then force to sync it tapping on the arrow circle at right.

- If you managed to sync your tracker ("A mopment ago" has appeared) then the sync is working.

- Otherwise you have to do some tricks like tracker reset, unpair/pair, remove from the app and add it again, etc.

- When your tracker has synced go to the dashboard and check. Yes, the steps and cals indicators are 0 now. That means app is still buggy and not fixed, but you can check on the fitbit web site so far.

[jonshdw]

there's no live data' just ( always connected' keep-alive widget )

[KushtyRye]

Hi, my dashboard is displaying the steps tile however the number of steps is showing as zero. When I tap on the tile it takes me to the detail page which shows my actual steps for the day, previous days are shown on the dashboard just not the current day. Not a massive issue but frustrating. Any ideas on how to fix it? 

[kcronin]

I agree. Version 2.76.1 has not fixed the heart rate issue.

[peenjo]

Flex 2 - same issue for me, started a couple days ago. 

[HSMHAS]

My fitbit app showed me at 0 steps the last 2 days. So far, I have updated the app, unpaired the phone and blaze, added it back, restarted my phone and blaze, turned off the wifi, and hard booted my blaze. All of these I have done numerous times. My phone will now sync with my blaze, but I have to request it manually. The app will not show me anything in real time. I've had other issues, but this is quite frustrating!

[SomersetTT]

Th Fitbit App is not showing my steps, heart rate or calories data, on Samsung Galaxy S8.

It is syncing the data because if I tap through into the detailed screens the data is there and it's there when I log in to my account on the website. I've tried:

Rebooting the phone

Uninstalling and reinstalling the app twice

Resetting the tracker

Turning the Bluetooth on and back off again.

I'm now stuck for what else to try

[melissalaninfa]

@DfromCardiff I agree. They should send out communication to let users know that this is a known issue. Mistakes happen - we know that. But, it's how companies respond to those mistakes that is important. When I posted about my issue, it would have been nice to have the moderator say "this is a known issue and we are working to fix it." 

I haven't had any updates pushed to my tracker. Does anyone know when this might happen?

[SassyCW]

Since the update on Aug 8 my app display is not showing my steps. It's logging calories and exersize, but not my steps.  I have deleted and reinstalled the app everyday now and yet again its not working. FRUSTRATED 

[SunsetRunner]

I'm having the same problem, but now it won't even sync. Keeps telling me it can't find my fitbit.

[SunsetRunner]

Thank you for your help, I spoke to someone on chat, they have given me a log number,  I will look at the link you have put in too. 

Thanks 😊

[YogaRN]

I've been having the same problems since Thursday.  Thanks for sharing your experiences and possible solutions!

[SunsetRunner]

Go to Fitbit.com Dashboard and click on the gear icon at the upper right and then on Charge 2. Scroll down to Enable "Live Data" there and then sync your tracker.

[hasteffey]

I've been having the same problem. It isn't syncing my steps and when I try to manually sync it shows up for a second and then everything resets to 0. It also isn't tracking my heart rate, and the fit bit itself still shows a changing heart rate even when I am not wearing it. Sure hope they fix this quick!

[Cheekyboydanny]

Mine is screwed too since the latest update!

[Shepden]

There is a bug with the new update and fitbit are aware of it and are trying to fix it. I have been told that everything else should work fine including your watch. Its just the heart rate and steps on the app. We've been told to be patient while they fix it.