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RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

 

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

Fitbit Update: 8/23/18

 

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Fitbit Update: 8/21/18

 

Hi, Everybody!

 

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

 

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

 

When I hear something new, I'll be sure to update the thread with the latest info. Robot Happy

Best Answer
1,505 REPLIES 1,505

‎08-14-2018 07:55

‎08-14-2018 07:55

The steps are also not being counted correctly in my work week  challenge.

With today and yesterday's steps I would or should be up over 20 thousand steps

 

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0 Votes

‎08-14-2018 08:11

In response to Jo1109

‎08-14-2018 08:11

Thanks.  I've noticed that is the case.  Fitbit just told me to reboot the device and everything would be fine.  This does not make any difference at all,  nor does changing the watchface as suggested by another user.  

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‎08-14-2018 08:13

‎08-14-2018 08:13

My dashboard is not displaying the data any more. It does it once a day now in the middle of the night when I am not wearing it. Help please.

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0 Votes

‎08-14-2018 08:15

In response to MisterShark

‎08-14-2018 08:15

I connected my FitBit app with MyFitnessPal app last week.  Ever since I did this, the steps are no longer showing on the dashboard.  I've tried disconnecting FitBit from MyFitnessPal, but that did nothing.  I tried deleting the FitBit app and re-installing it, but also nothing.  If I go to the FitBit website and log in, it will show my steps on the dashboard after syncing it with my Android phone.  I have no idea if connecting the two apps is what caused this, but not even sure what to do.  Please help.  Thanks!

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0 Votes

‎08-14-2018 08:24

‎08-14-2018 08:24

My FitBit One doesn't show steps or calories until it starts the next day. All day long it will show floors, and minutes of activity but steps and calories show as zero, as soon as the next day starts at midnight I can hit "previous day" and my steps and calories are now shown.

 

I've tried to restart my device but it did not help.

 

It's not a big problem but kind of frustrating, I'm just not sure if this means my device is failing (it's two years old) or if it just has some bug after the new firmware update?

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0 Votes

‎08-14-2018 08:28

‎08-14-2018 08:28

The app isn't registering heartrate data in the BPM tile. I can only see my heartrate in a completed exercise. I have reset the app and watch. Please help. 

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0 Votes

‎08-14-2018 08:31

In response to dhintz2003

‎08-14-2018 08:31

I too am not getting a live heart rate, nor even a resting heart rate today  The live heart rate disappeared two days ago  however. It sometimesaappears on my watch face and more often not  but not at all ony phone app  

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0 Votes

‎08-14-2018 08:35 - edited ‎08-14-2018 09:07

‎08-14-2018 08:35 - edited ‎08-14-2018 09:07

My Fitbit will not display the steps all day. If I click on zero steps it will tell me the number. It will also update the display on the dashboard at the end of the day only. It is syncing the steps but not displaying the number on the dashboard. I have tried resetting

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0 Votes

‎08-14-2018 08:37

In response to Kisses4mykids

‎08-14-2018 08:37

See https://community.fitbit.com/t5/Android-App/Fitbit-App-version-2-76-steps-calories-reverting-to-zero... for latest info.

It is a know problem with the latest Android update.  Apparently it is still updating the Fitbit database as can be seen by looking at the fitbit.com dashboard, so at least the data is not getting lost.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎08-14-2018 08:37

In response to Aebrown

‎08-14-2018 08:37

Same issue here - tracking on my Blaze has broken since the last update. Extremely frustrating. I'm glad Fitbit is aware of it, but I hope they fix it fast - or roll back the update (unlikely)  

Best Answer

‎08-14-2018 08:39

In response to N8teGee

‎08-14-2018 08:39

Please could you let me know how you reverted yo the previous update as I am having all the issues mentioned about no steps, calories showing on dashboard and don't know how to downgrade as I am not atall technically minded!!!  Many thanks.

@N8teGee wrote:

I've downgraded to 2.75, all is working fine now. I will stay on 2.75 until its confirmed the issue has been fixed. 

 

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0 Votes

‎08-14-2018 08:46

In response to AlessFitbit

‎08-14-2018 08:46

I was thinking about getting a Versa. Does it have the same issue ?
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0 Votes

‎08-14-2018 08:47

In response to SunsetRunner

‎08-14-2018 08:47

UPDATE: tech on chat helped. I had to unpair the Versa, restart both it and the phone (to restart it, hold down the left button and lower right button until you see a Fitbit logo appear), reopen the app and start a sync. It's "normal" now, at least for the time being.

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‎08-14-2018 08:48

In response to Chat636

‎08-14-2018 08:48

@Chat636 The issue is with the app, so all fitbits have the issue. I wouldn't let this display issue dissuade you, though.

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‎08-14-2018 08:50

In response to meresydotes

‎08-14-2018 08:50

It definitely does.
I don't like a product that has issues
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‎08-14-2018 09:04

‎08-14-2018 09:04

Couldn't Fitbit re-release the last working version of the Android app so we can at least be back in operation until you can find a resolution to the problem in your latest release?  The problem is that some of us use our phone to track the steps in real-time since it is impossible to read the display on the Fitbit itself in the sunlight.  However, because of the bug(s) in the latest Android app, real-time tracking doesn't work.

Best Answer

‎08-14-2018 09:07

In response to Techmeister

‎08-14-2018 09:07

they could if they had a competent software team.. its totally normal for companies to have old versions available but fitbit seems to consider itself exempt from normal software things like testing before release and having old versions available or pushing out downgrades when they really really mess things up (like this and the oh hey our app is using a GB a day of data - sucks to be you if you are on a limited plan - version)
Best Answer

‎08-14-2018 09:10

In response to KenDSr

‎08-14-2018 09:10

Fitbit is now a faulty product

Best Answer

‎08-14-2018 09:13

In response to Chat636

‎08-14-2018 09:13

@Chat636 Fitbit has *always* been a faulty product. ALL products are faulty to some extent. Tech especially. I do have to say, though, that Fitbit is notoriously unconcerned with fixing their bugs. They'll fix this one. And the next one. There are some that they don't care about much, though. But you must have a lot of money saved up if you're not willing to buy anything that's not absolutely perfect.

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0 Votes

‎08-14-2018 09:32

In response to meresydotes

‎08-14-2018 09:32

Overall, I have been happy with my fitbit and the app. However, I do wish the technical team took into consideration how we use their technology so they have a "plan B" should their latest release run into trouble.  The Plan B should be to revert back to the previous version as soon as they realize there is a significant issue.

 

I also love my Fitbit One which they seem to no longer offer.  I don't like having something on my wrist and I think the One is more accurate.  The replacement unit they have no longer has stair tracking - that is a step backwards! I'm trying to keep my One alive as long as I can until Fitbit realizes they need to offer a replacement that is truly as good or better than the unit they are replacing!

Best Answer