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RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

ANSWERED
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‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

 

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

Fitbit Update: 8/23/18

 

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Fitbit Update: 8/21/18

 

Hi, Everybody!

 

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

 

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

 

When I hear something new, I'll be sure to update the thread with the latest info. Robot Happy

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1,505 REPLIES 1,505

‎08-21-2018 23:03 - edited ‎08-21-2018 23:06

‎08-21-2018 23:03 - edited ‎08-21-2018 23:06

Just updated to the latest update, and my real-time HR is still not showing up on my Android Phone app. Just shows the resting heart rate. Steps works fine. 

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‎08-22-2018 00:06

In response to Chat636

‎08-22-2018 00:06

See the main thread for this problem at https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

 

Seems like a fix started rolling out yesterday

Best Answer

‎08-22-2018 00:53

‎08-22-2018 00:53

Hi 

It's still don't work 

And its shows thet is syncing but nothing happens.

The last snyc is when i pried the watch 

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‎08-22-2018 01:40

‎08-22-2018 01:40

hi

I downloaded the new update And now the device does not even sync with the app.

in order the sync it i need to unpair it and then to pair it again.

can i go back to the old version?

can u sand my an old version?

 

 

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‎08-22-2018 02:39

‎08-22-2018 02:39

This is more than the android app, I have apple and my fitbit watch shows 0 for everything on my watch.  I have restarted everything, logged off and back on and still nothing.  It started with my last upgrade.

 

Tina crawford

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‎08-22-2018 03:05

In response to Liddy019

‎08-22-2018 03:05

Just wanted to give an update. I used customer service live chat and they helped. Everything seems to be working fine now. I'm using the ionic.

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‎08-22-2018 03:20

In response to k10w3

‎08-22-2018 03:20

I am not a fitbit moderator or employee.  My post in this forum was a question that I asked the moderator who initially replied or posted in this forum.  I do agree however that the wait time is unacceptable.

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‎08-22-2018 04:16

In response to mermaid11

‎08-22-2018 04:16

There's no update in the Play Store. It must have gotten pulled. Still on 2.76.1

This has been too long. Starting to look at other brands. How many of you feel like it's time to move on from Fitbit?

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‎08-22-2018 05:11

‎08-22-2018 05:11

I went to the app store but there is no update. So I uninstalled the app and reinstalled and it is still not updating for the steps in the app. Do you know when they rest of the release will be out?

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‎08-22-2018 05:15

‎08-22-2018 05:15

Hello,

I'm a new android app user. For more then one year I've been using ios app and it was very good. From 2 weeks I had to switch to android version. Among already reported issues with no live hr and reverting to zero steps I've found a bug. I can't edit my automatic detected activities. On ios I can edit distance of biking on android it's not possible. Fields are grey.

 

Thank you for adding this bug to the list.

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‎08-22-2018 05:18

In response to Katrina17

‎08-22-2018 05:18

Fitbit will be sending me a new Ionic device. My current device is still under warranty. They tell me that my device has malfunctioned. Good luck ,

Sent from Yahoo Mail on Android
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‎08-22-2018 05:20

In response to Greyman

‎08-22-2018 05:20

Yes. Extremely annoying. My Ionic worked flawlessly for 4 months and then suddenly all this craziness.  They are shipping me a new device. Good luck.

Sent from Yahoo Mail on Android
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‎08-22-2018 05:36

‎08-22-2018 05:36

I have an iPhone 8, and now my Fitbit Versa won't sync.  I've tried reconnecting, and now it won't connect.  Does this have anything to do with the changes you made for Android?

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‎08-22-2018 05:44

‎08-22-2018 05:44

It is still not showing my steps?

 

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‎08-22-2018 05:58

In response to CourtneyShurgal

‎08-22-2018 05:58

I heard that no later than August 30, but no guarantees.
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‎08-22-2018 06:10

In response to Huskerdu

‎08-22-2018 06:10

I wonder how new purchasers must be feeling. Having to come here for support and discovering they just purchased a major rock.

Returns must be way up.

I wonder what Fitbit did to so totally screw up their installed base.

Best Answer

‎08-22-2018 07:08 - edited ‎08-22-2018 07:09

In response to Greyman

‎08-22-2018 07:08 - edited ‎08-22-2018 07:09

If your not seeing live data, please check the top right corner of your dashboard, your looking for the green flashing icon. This means the app is connected and should show live data.

No green icon, no live data.. I would gently move the arm up and down, this should get the tracker connected to the app.  Also check if always connected is enabled. 

 

PS. The update fixes the issue for me.

Best Answer

‎08-22-2018 07:17

In response to RobertoME

‎08-22-2018 07:17

Thanks Roberto

Your"reset" also worked for my Flex 2. Thanks so much.

Sandra

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‎08-22-2018 07:22

In response to neyla12

‎08-22-2018 07:22

@neyla12 wrote:

The issue appears to only affect the tile on the main dashboard in the app. If I click on the steps tile to show my daily totals.

@neyla12 that is exactly what we have been saying, and is noted I .the pink banner above.

Best Answer

‎08-22-2018 07:22

In response to Rich_Laue

‎08-22-2018 07:22

Anyone tried the update yet?

https://community.fitbit.com/t5/Android-App/Android-app-version-2-77-is-now-available-8-21/td-p/2189...

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