RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[Katnapp]

I just logged out. Logged in....steps showed on the app! I did a happy dance....then they went back to zero 😞 ahhhh

[Roosbit]

Thank you, much appreciated. 😀

[Kimbles96]

Same here, on mine and my boyfriend's!

[Deadly]

Same problem as the others - I can see my steps if I view as a month, but get 0 steps and 0 calories in the main dashboard. Distance does record though

[DfromCardiff]

Just opened my phone to see another update pushed by Fitbit.

Closed and reopened to find fault still same.

Are they just blindly throwing out possible fixes before testing?

"Headless chicken" springs to mind

[meresydotes]

For some reason, the same version keeps popping up as an available update, there hasn't been an actual new version in several days.

[peenjo]

Thanks for the thread reference. Fitbit seems to be working on the issue, hopefully they'll figure it out in a timely fashion.

[Angybabe]

Mine doing this 3 days. Have restarted phone and logged off and back on fitbit today. Annoying.

[Franniefarkle58]

My steps keep showing 0 on the dashboard. I reinstalled my fitbit app, changed my password, pulled down the icon to sync numerous times and its still not recording my steps to the dashboard.

[Arate]

I've send them a message on Facebook account. ... Same as I sent to you guys . They asked me for my email address and then, they send me that:

,,Thanks for getting back! Our team is aware of this issue and is currently investigating it. Sorry for any inconvenience this has caused. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at http://fitbit.com. We appreciate your patience and look forward to getting you back on track. Let us know if you have any other questions.''

So hopefully they will fix it! 

[Pam02]

Having the same issues.

Pam02

[SunsetRunner]

That is a known problem, Frannie, with the latest App update and should be corrected soon.  Meanwhile, the info at Fitbit.com should be correct after a sync.

[DocCass]

Hello All:
I just installed the Fitbit Software for my Flex 2 on my Android Asus tablet. Guess what!

IT WORKS. Just like the phone used to look like. Steps, miles, cals, minutes, etc., all on the dashboard.

But FOUR TIMES BIGGER.

If you see some guy walking 20K a day with a tablet, say "Hi"

[lorithai]

I have have the same problem. 

Step counter and calorie counter on the app both show zero. I have tried restarting the phone, restarting the fitbit, restarting bluetooth, and reinstalling the app. None of this works to fix the problem.

Some more detail of what I am experiencing:

• Phone app shows zero on the calorie and step counter.
• Fitbit displays a step count.
• The webpage dashboard shows the correct step count (same as on the fitbit) as well as a calorie count.
• After app reinstall the app shows the correct step count and calorie count for a moment, but soon after when it syncs with the fitbit it goes back to zero for both.

There seems to be an error with how the app on the phone syncs with the fitbit, but not sure what causes it.

I am on an android (Nokia 6.1) fully updated.

[lorithai]

Is there an official post that explains this cbwilsha?

[SunsetRunner]

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@lorithai wrote:

Is there an official post that explains this cbwilsha?

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Yes.  It is HERE.

[Richdotward]

Looks like a bug in the android app.  Same issue since i updated and many comments on the google play store saying the same. 

Obviously the quality control at fitbit is not great. 

[Angela_005]

Mine is doing the same, it looks like the app is the problem.  Samsung Note 

[Angybabe]

Mines a Samsung galaxy s7

[Yankees2]

Hi

The desk top works i think it just the phone app that is having problems

Regards