RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

---

Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

---

Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

---

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

---

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

---

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

---

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[SunsetRunner]

I tried to do this and for some reason my phone won't let me download the
older version. It tells me that download failed every time I have tried. I
have spent entirely to much time trying to get the fitbit app correctly. I
have finally given up and keep hoping they will roll out a update without
bugs!

Joyce Hasselbacher

Sent from Samsung Galaxy S7 Edge

[SunsetRunner]

Do you mean do this through the fitbit app or through fitbit website?

Joyce Hasselbacher

Sent from Samsung Galaxy S7 Edge

[jmauk]

Since the up date my Active Minutes have been displaying zero. I don't know if this is a part of the other issue, just thought I would mention it.

[dhintz2003]

No you will do it from Google on phone...thought you gave up lol. Anyway, I had to give the phone permission to as Samsung Internet did not want to download it initially until I allowed it.

Get Outlook for Android

[Kerimichelle]

When I would sync my charge 2 in the past to the Fitbit app and set my phone down and walk I could see my steps accumulating on the main screen of the app, ever since the app update when I sync my charge 2 and I walk my steps do not show up in real time on the app I have to resync it every time I want to see my progress. I like to sync my Fitbit to the app and watch my progress on app while I'm working out. Please fix this issue as soon as possible.

[SunsetRunner]

A known problem with the latest App update.  See Banner at the top of this page.

[SunsetRunner]

See the Banner at the top of this page.

[AMCros1]

Is there a light at the end of this error as it seems to be going on longer than any problems previously had with this app. 

[RedEric]

Not only does the app not show any of the data, it also has stopped syncing via Bluetooth. All of this happened when the latest update of the App happened.

[JohnnyRow]

See banner at top of page.

See https://community.fitbit.com/t5/Android-App/Fitbit-App-version-2-76-steps-calories-reverting-to-zero... for latest info.

It is a know problem with the latest Android update.  Apparently it is still updating the Fitbit database as can be seen by looking at the fitbit.com dashboard, so at least the data is not getting lost.

[ThirteenOne]

I hate the fact that the error also does not allow me to log my food. It's so much easier to log on the app than the website. In addition, I have a friend request that came in right when the error started. I accepted the friend, but it still shows up no matter what I do. I've accepted other new friends since then, but this one person is in a perpetual state of "request" and it's getting annoying.

[Rtkat3]

At least we now know that it is a computer virus that is affecting the Fitbit programs. Hopefully, they will get it fixed soon and notify us of it.

[KenDSr]

Where did you read that it is a virus? 

[Rtkat3]

One of the earlier posts states that it was a bug in the program.

[ashwolve]

Just for information and to clarify a Bug is a glitch in the programming which causes an error in operation - a virus is a malicious programme forced into a programme with the intent on gaining information or making a complete system inoperable the big difference is a bug is caused by an error in judgement not is not intended to cause issue (only way I can explain is in a car is the fuel injector gets clogged through use is equivalent to a bug - whereas if you intentionally put sugar in the gas/fuel tank its an intentional act so would represent a virus)

hope this helps

[tomkintner]

Any clue when or if it will be fixed, or are they telling me to replace my
Note 4?
Tom Kintner

[Gusthy]

Installing 2.74.2 from a p k mirror temporarily solves the problem. 

[TR51]

I've temporarily (hopefully) remedied this issue by downloading and installing Fitbit version 2.71.

[GFC1967]

3 days since last update. What's happening ???

[Gusthy]

Fixing a bug takes time for the developers. Believe me, I spent some 20 years developing software 🙂

My guess is that between 2.74 and 3.75 there is some non trivial change (that's why minor version number changed, and it causes the problem, but the two versions handle the Notifications different way.