RESOLVED: Can't see calendar notifications for Alta - 04/25/2016

[ErickFitbit]

Fitbit Update 04/25/2016: Everyone -- As this issue seems to be resolved, I will be locking this thread from further discussion.

If this issue pops up again please try the troubleshooting step of unpairing your Alta from your account and then setting it up again. If that doesn't work, please create a new post for the new instance and reference this thread.

Again, thank you to everyone who reported this issue and helped get this resolved!

---

Fitbit Update 04/22/2016: This issue should now be fixed! 

Unpair your Alta from your account and then set it up again; you should now be able to view and complete set up of your calendar notifications.

Thanks for reporting this and helping us get this resolved as quickly as possible.

---

Fitbit Update 04/19/2016: Some users are reporting that they are unable to see the calendar notifications option when trying to set it up with their Alta tracker.

Our Android team is currently aware and looking into this issue. We should have a fix rolling out in an app update sometime in the near future. I will make sure to update you all once I get an update to share.

Thanks to @sm84 for first reporting this! 

[hanamai]

@eplevin I am able to change the click face via the mobile app.

[ErickFitbit]

@sm84 @kktt @RayC330 Check out my lead-in post here. Thanks for your reports!

[ErickFitbit]

@eplevin1 @hanamai @MakMak I just merged your posts into this thread in the Android board as it relates to the same issue that you're experiencing.

Check out my post here for more info on this. This should be getting resolved soon. Thanks for reporting this.

[eplevin1]

@ErickFitbit thank you so much for making me aware I'm not the only one!

I'm also not able to change the watch face for my Alta from the android app (only via the dashboard) any help here?

[crysstorm]

I talked to tech support yesterday. I have a Samsung S6 and when I open the app calendar notifications are not an option.  I have call and text notifcations but not calendar notifications. I have set the call and text notifications and they are working great but for some reason calendar notifications are not even an option in the app. 

I have uninstalled and reinstalled the app. I have logged out and logged in.

I have set the default calendar to the calendar that was native to the phone. 

I have set calendar notifications to on. 

Still the app does not have the option to turn on calendar notifcations. 

What is the issue here? This was one of the main reasons I chose the ALTA!!!!

[ErickFitbit]

@eplevin1 You're welcome! Do you not have the "Clock Display" option in your settings? Or does it not sync over once you've selected a display?

@crysstorm Thanks for reaching out to us and attempting to troubleshoot the issue. I recommend checking out my previous post for more information and updates as I get them.

[ErickFitbit]

Everyone -- Fitbit Update 04/22/2016: This issue should now be fixed! 

Unpair your Alta from your account and then set it up again; you should now be able to view and complete set up of your calendar notifications.

Thanks for reporting this and helping us get this resolved as quickly as possible.

[eplevin1]

@ErickFitbit the setting wasnt there but it is now! thanks!

[ErickFitbit]

@eplevin1 You're welcome! Thank you for reporting the issue!

Everyone -- As this issue seems to be resolved, I will be locking this thread from further discussion. If this issue pops up again, please create a new post for the new instance and reference this thread.

Again, thank you to everyone who reported this issue and helped get this resolved!