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Recommendation to sync Fitbit Ionic using Android P and Pixel 2

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‎05-15-2018 09:06 - last edited on ‎05-19-2018 09:04 by Moderator Alum

‎05-15-2018 09:06 - last edited on ‎05-19-2018 09:04 by Moderator Alum

I am a Pixel 2 XL owner who is on the Beta Android P right now. This matters as Pixel 2 owners aren't exactly "supported" per se with the Ionic, and also our OS is beta and not official release. This can simply on it's own cause apps to work a little oddly. I'm sharing this with others as I found a fix to my problem that did NOT require me to do a factory reset on my phone.

Read below 🙂

_________________________________________________________________________________

So. This weekend I received the notice to update my Fitbit Ionic to the latest firmware. I did. Then I was asked to calibrate it (first time I've ever seen that). Well that is when things went wonky.

  • First thing I noticed is that while it WOULD sync to the app, it would NOT fully sync. What I mean by that is that I have (2) Fitbits on the app - the Ionic and an Alta HR. So the Ionic would sync it's steps, but not include the synced Fitbit Alta HR steps. The app had both, and the Alta HR had both. The Iconic was refusing to do it.
  • I also noticed that first time ever, the time on my Ionic was off by 2 minutes.

I did what many would do, I cleared cache on the Android app and synced again. I uninstalled and re-installed the Android App and synced again. Same results. So then I thought I would be clever and remove the Ionic from my Android App and add it back. Um. NOPE. I could NOT re-add it to the Android App. The app would act as if it was going through the process, and I'd type in the 4 digit code given by the Ionic and then the app would just stop. I went through all of the steps here I could find (turning bluetooth on and off, removing and trying to add it to the bluetooth, turning my phone on and off, turning the Ionic on and off, uninstalling and reinstalling the Android app...etc - and NOTHING)

 

So I waited. I went home. I reluctantly tried to sync it through the Windows 10 app on my pc at home. I was able to add the Ionic back to my account - but it STILL only would show it's documented steps and not pull in the right time, or the steps from the Alta HR earlier in the day. 

 

I thought I would actually have to do a factory reset on my phone in order to get this all to work right - but I really really didn't want to do that. So I did a factory reset on the Ionic. (On the Ionic, go into settings, then reset) I left it plugged into my pc and it took nearly 2 hours or more to get all of the updates and new firmware. And guess what - it's working as it should. Syncing as it should. Including ALL steps. Has the right time. And in fact is faster. Syncing through the app as it should.

 

(AND I didn't have to reset anything on my phone)

 

I truly hope that this helps some folks out.

 

 

Moderator Edit: Updated Subject For Clarity

Jenn Walks / Fitbit Ionic, Charge 2, Alta HR / Android / Chrome OS / Windows
Best Answer
2 REPLIES 2

‎05-19-2018 09:03

‎05-19-2018 09:03

HI there @Jenaht, thank you for visiting the Fitbit Community and for sharing with our Community all the steps you have tried and how you were able to fix the syncing issues you were experiencing with your Fitbit Ionic.

 

I'm glad to hear the issue was resolve and I'm sure this will help other users who are having the same troubles.

 

See you around and keep participating in the Fitbit Community!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎10-28-2018 05:47

In response to RobertoME

‎10-28-2018 05:47

Well, thanks for this information.  

 

I have spent not almost 3 hours.  Connecting and disconnecting, removing apps reinstalling apps.  I too have a Pixel XL2.  My iconic stopped syncing with everything.  So.... the frustration begins AGAIN (I might add.)  I have done everything on every forum or post to no avail.  I factory reset my iconic and now I am stuck. My andriod phone and my computer do not even list my iconic as an entity to be paired.  I grabbed my ipad and FINALLY I was able to at least see the device, but it wont connect to my wifi network. 

 

I am done with fitbit and when my lectronic store opens today.  It will be a garmin. 😞  I have been using fitbits since the onset.  I just don't have the time to be doing all this troubleshooting.  Sincerely FITBIT,  I love you, but hate you at the same time. 

 

I feel I have exhausted all my options and just can't seem to get it working.  Whats worse is I consider myself a pretty good troubleshooter.  I just this time can't seem to figure it out. 

Best Answer