09-14-2024 03:58 - edited 09-15-2024 09:40
09-14-2024 03:58 - edited 09-15-2024 09:40
Yesterday (Friday 13th Sept) the Fitbit App had "lost" the exercise I did on Wednesday. Today (Saturday 14th Sept), it has lost the exercise I did on Thursday. Exercise on Tuesday and earlier is still present, and the steps are still present. I know what I did because I transferred it to a spreadsheet for analysis, but it is annoying. Is it a new feature?
And why has the calorie expenditure recorded when swimming changed? It used to say I expended 240/250 calories when swimming 42 lengths, but since 4th September it reports 30/34 calories. It also has a "calorie load" line in the display, and has lost the number of lengths, just reporting the distance swum.
Today (Sunday 15th Sept) I looked at the monthly record of days on which I have exercised, and this changed before my eyes to delete all exercise done since 4th September - except for a "walk" (not my swims or spin session) on Thursday. Is this some new policy?
09-15-2024 14:10
09-15-2024 14:10
Hello @ChristopherDHun
There is currently an issue on the Fitbit side that is affecting our ability to see completed exercises in the Fitbit app and also affects calorie tracking. The team is aware of the issue and is working on a fix.
Since the issue is on Fitbit's side, there's nothing that we can do on our side. Hopefully, it won't take too long for the problem to be fixed and we see all our exercise data in the Fitbit app as well as the correct calories.
Rieko | N California USA MBG PE