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Replacement Charge HR doesn't sync

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‎02-18-2016 15:44 - last edited on ‎02-18-2016 17:27 by Moderator Alum

‎02-18-2016 15:44 - last edited on ‎02-18-2016 17:27 by Moderator Alum

I got a replacement charge HR and now it won't sync the old one sync just fine. I even unsync my old one and still nothing. Not sure what else to do.

 

Moderator edit: edited title for clarity

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3 REPLIES 3

‎02-18-2016 16:02

‎02-18-2016 16:02

Hello @Shane1976,

 

Welcome to the community!

 

I assume that you've set up your replacement Charge HR as a replacement tracker?

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎02-18-2016 16:24

In response to PureEvil

‎02-18-2016 16:24

Where do I do that. I don't see this on th app. Thanks.
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‎02-18-2016 16:37

In response to Shane1976

‎02-18-2016 16:37

@Shane1976,

 

Do the following (assuming the App on Android is similar to Windows Phone):

  1. Launch the Fitbit App.
  2. Go to your account.
  3. Scroll to the very bottom.
  4. Tap on "Setup Up a New Fitbit Device".
  5. Select "Charge HR"
  6. It'll ask you if you want to replace your existing Charge HR, select "Yes".
  7. Follow the remaining instructions.

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer