Replacement Fitbit Versa

[Kelbel49]

I bought my first versa at my local costo in January of 2019. The screen died and never came back on and was sent my first replacement in may of this year after talking to customer service. That versa just quit working yesterday and never came back on. It just died and had a full charge from the day before. I just got off the phone with customer service and my 2nd replacement has been ordered. So frustrating! 1st tracker lasted 5 months and the 2nd tracker lasted like 6 weeks. I told the david at Fitbit customer service and he apologized and stated that they shouldn't quit working so quickly. Not sure if I want another versa when the 2nd replacement dies! Just wondering if anyone else has had the same kind if issues with their Fitbit Versa's

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Kelbel49 thanks for bringing this to my attention, I'm happy to give you a hand with your concern and a warm welcome to our Community Forums.

Thank you for sharing your experience and thoughts with us, I totally understand your situation and how frustrating this matter can be for you, seems odd that you experienced difficulties with both devices. I recommend you to contact our Customer Support team if further assistance is required related to the replacement process, your replacement order or why another replacement was processed for you. In most of the cases, our Support team move forward and determine the eligibility for a replacement device based on our warranty policies if all the applicable troubleshooting steps were exhausted.

Don't hesitate to contact me back if you need anything else, I'll be here. 

[Kelbel49]

Thanks so much for contacting me. I appreciate it. I really like this type of tracker and am trying to be patient for the 5 to 7 business days of waiting for replacement to ship.  Customer service was very helpful as well. Just felt the need to air my frustrations in here because my other Fitbit trackers never had these kind of issues. I had 2 charge HR's in a year and my blaze lasted almost a year with no issues. Maybe a software problem with  the versa. Who knows lol. It's not like I don't take care of it. It should hold up thru exercise and activity.

[RicardoFitbit]

You're welcome @Kelbel49, your reply is also appreciated. My apologies for the delay in responding your post. 

I'm glad to know that our Customer Support team assisted you with this situation and that your concern was resolved, the feedback is always welcome as we are striving to improve our products and services everyday. Don't hesitate to get in touch with me if you need anything else or if have any additional questions. For more information and details about your replacement order I suggest you to contact our Support team directly to receive further assistance.

See you around.