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Replacement hasn't been sent

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‎01-11-2019 19:48 - last edited on ‎01-13-2019 05:52 by Fitbit Moderator

‎01-11-2019 19:48 - last edited on ‎01-13-2019 05:52 by Fitbit Moderator

I've placed multiple calls with fitbit regarding my malfunctioning charge 3. Finally they agreed it wasn't me but the product and were sending a replacement as of December 30th to arrive in a week. After yet another call I was informed tonight that the order was still pending approval and to wait for another email. Waste of time and money.

 

 

Moderator edit: Clarified subject

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2 REPLIES 2

‎01-13-2019 05:48

‎01-13-2019 05:48

Hello @Lilmissz08.

 

Thanks for bringing this up and sharing your experience.

 

Please do know that you will be reached out about this situation and it will be resolved. It is possible that our team is taking longer to get in touch with you because of a large number of contacts.

 

Thanks for your patience. Let me know if there is anything we can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎01-14-2019 15:30

In response to LanuzaFitbit

‎01-14-2019 15:30

I was told I would get an email by Saturday.  It is now Monday and no word. I'm back on the phone with fitbit living out this groundhog day

Sent from Yahoo Mail on Android
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