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Resolution for syncing and notifications issue

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‎05-01-2020 07:15 - last edited on ‎05-03-2020 11:50 by Fitbit Moderator

‎05-01-2020 07:15 - last edited on ‎05-03-2020 11:50 by Fitbit Moderator

If you still have Sync and Notification issue after following these usual steps;

>Reinstalled the app

>Restarted phone

>Reset fitbit

> Cleared data

Then try what I have done which resolved the issues successfully. 

I have tested this solution and successfully worked on my Android devices; Huawei Mate 10 Pro, Huawei P20 and Huawei P30 

 

Note: New Androids automatically stops the Apps that are running in the background to reduce the battery consumption. If you wish that your Fitbit notification to be live and working properly, you need to ensure that Fitbit App running in the background at all the time. 

 

Follow below steps to set Fitbit App runs at the background then Android won't stop it automatically anymore;

 

Settings > Apps > go again to Apps > find Fitbit > find Power usage details > App launch > 

turn off "Manage automatically" and all other option, ONLY keep on "Run in Background" 

 

Please note at least you need to open your app once after turning on your device to make sure the app running.  you will then receive all your notification during the day and no sync issue. 

 

Hope that helps 🤗😀

Let me know if it works on your Android device. 🤔

 

Moderator edit: Subject for clarity

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‎05-03-2020 11:49

‎05-03-2020 11:49

Hi @Mr.MM, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and the steps you took to resolve the issues experienced with the syncing process and the notifications feature of your Fitbit device, your effort and patience are appreciated. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be around ready to help you out.

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too! 

 

Thanks for being part of the Fitbit family!

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