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Resolved--Logging in issues?

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‎08-18-2018 14:06 - edited ‎08-18-2018 17:44

‎08-18-2018 14:06 - edited ‎08-18-2018 17:44

Are the issues with the Android update also affecting the log on on the app? I can log in to my dashboard on my laptop just fine but when I try to do it on my Android app it tells me that either my email or password are not valid. I have tried changing the password and also reinstalled the app several times and still no luck.

 

GOT IT SORTED (don't think I can delete original post)

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‎08-19-2018 07:24

‎08-19-2018 07:24

Welcome to the Forums @Tlchello.

 

Thanks for letting us know that you got it to work in the end! 

 

If you do not mind, could you share what you did in order to get the situation resolved? I'm sure that other users having similar issues would really appreciate it.

 

Please feel free to let me know if there is anything I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-19-2018 11:28

In response to LanuzaFitbit

‎08-19-2018 11:28

Hi there,

 

I am not sure what exactly I did, as I was working with someone from Fitbit through the Facebook page who suggested trying various things. I am unable to link it here but it is in a thread on the "Community" section on the Fitbit Facebook page.

They sent me links to "Changing your password" and "The Worldwide Clock" and told me to do a force stop of the app as well as clear the cache. Again, I am not sure which step helped but I am guessing a combination of all of it. The app has been working fine since.

Thanks for the support.

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