Resting bpm and weight loss not showing on dashboard

[fixit7]

My resting bpm and weight loss is not showing up on my phone in the dashboard.

There are syncing.

It does show up on my dashboard on my computer?

[LanuzaFitbit]

Hello @fixit7.

Thanks for bringing this up and letting me know that it shows up in the web Dashboard. 

My suggestion in this case would be to try to log out of your account and then log back in. That will force the Dashboard to reload all data and thus display it correctly. 

If that doesn't work, please take a screenshot of how it is showing on your app and then post it here.

Look forward to your reply.

[fixit7]

I logged out and back in.

No change.

Thanks.

[LanuzaFitbit]

Hello @fixit7.

I apologize for the delay in my response. Thanks for sharing that screenshot.

In this case let's try clearing the app's cache and see if that helps. You can do so by following these steps:

1. Go into the phone's settings.
2. There go into the Application settings.
3. Look for and tap on the Fitbit app.
4. Select the option to clear the cache.
5. Restart your phone.

After that the app should display the correct information.

Let me know how it goes or if you have any other questions.

[fixit7]

For an android phone

Step 1: Head to the Settings menu. This can be done by tapping the cog icon in your notification shade.

Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.

Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available (pictured above).

Weight loss shows, but not resting bpm.

[Lilbiddy]

Hi @fixit7,  I know this sounds weird but if you go to where you set up to receive text and call notifications and turn one of them off and on again then go back to the dashboard it may unblock it.  I sometimes find that the resting bpm doesn't show and my notifications are set to off but I turn calls on and off again when I go to the dashboard and it synchs again, bingo, there it is. No idea why, but give it a whirl. Let me know if it works for you too. 

Also when they say restart your phone actually turn it off. Then give it a minute or two before turning it back on. I don't think the restart on the phone goes far enough on some occasions. 

[fixit7]

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@Lilbiddy wrote:

Hi @fixit7,  I know this sounds weird but if you go to where you set up to receive text and call notifications and turn one of them off and on again then go back to the dashboard it may unblock it. 

I do not understand this statement. Is that a phone setting or something on my dashboard?

[Lilbiddy]

@fixit7  on the dashboard of the app on your phone at the top right is an image of your fitbit. Select that and then scroll down to where it says notifications and select that.

[fixit7]

Thanks Lilbiddy. It did not help. I learned a lot. 😊

[Lilbiddy]

@fixit7, sorry that didn't work for you, I did say it was weird. Perhaps it's just my phone. When you are wearing your fitbit does your live heart rate show in the app? Does the heart symbol "beat" and current bpm show below it? I only ask as neither current nor resting rates showed in your screenshot to @LanuzaFitbit. Have fun delving around in all the options. 

[LanuzaFitbit]

Hello @Lilbiddy and @fixit7.

@Lilbiddy Thanks for being around to help!

@fixit7 I'd like to ask if the situation has continued to happen since then or if it gone back to working correctly.

Look forward to your reply.

[fixit7]

Weight loss shows but not resting bpm.

No big deal.

[LanuzaFitbit]

Hello @fixit7.

Thanks for letting me know that it is not a big deal at the moment.

Could you confirm what version of the app are you currently running? I'd like to take a closer look at what is going on.

Look forward to your reply.

[fixit7]

Fitbit version 2.88