Runs not recording properly

[Cwalsh94]

I use my Versa 2 to track my runs and when I click into the activity on the fitbit app, there is no map or total time, just my heart rate and splits by mile.

My runs also don't upload to Strava which is very frustrating.

Any help or advice would be much appreciated as I'm close to getting rid of my Versa.

[RicardoFitbit]

Hi @Cwalsh94, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

For the Strava issue, please check: How do I connect my Fitbit account with another app? and follow the steps to revoke the app access and then link it with your Fitbit account again. 

Keep me posted and let me know if you have any additional questions. 

[CharlotteW4]

Hello,

Thank you for your email. The issue started around the 10th of April and it
happens every single time I use it for any exercise now. I have a Samsung
Galaxy A40.

Please keep me updated on any progress with this!

Kind regards
Charlotte

[Hilly57]

hi im using versa and my issue is similar. im doing the same run 4 times a week and im getting very different recordings of distance. not just 10 or 15 metres but anything from 50metres one day to 1km. this is very frustrating. the times do not vary by much. 

can you help.

honor 9 phone