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S.O.S Cannot download new update

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‎09-05-2019 16:34

‎09-05-2019 16:34

I need help Fitbit Universe. . .

 

I have been making several futile attempts to update my Iconic for the last 2 days. It has been taking an extraordinarily long time to get to  80% updated and then it fails. Today I had both my fitbit and phone on charge for 10 hours and it is still not completing the update. I have tried everything. . .reseting. . .forgetting network. . .turning on/off bluetooth. . .tried to update on multiple devices. . .nothing. And now I cannot access ANY of my shortcuts.

 

I would prefer not to resort to a factory setting reset, but I don't know if that would even help.

 

Any suggestions to save my fitbit from being thrown into the ocean?

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2 REPLIES 2

‎09-05-2019 16:39

‎09-05-2019 16:39

I need help Fitbit Universe. . .

 

I have been making several futile attempts to update my Iconic for the last 2 days. It has been taking an extraordinarily long time to get to  80% updated and then it fails. Today I had both my fitbit and phone on charge for 10 hours and it is still not completing the update. I have tried everything. . .reseting. . .forgetting network. . .turning on/off bluetooth. . .tried to update on multiple devices. . .nothing. And now I cannot access ANY of my shortcuts.

 

I would prefer not to resort to a factory setting reset, but I don't know if that would even help.

 

Any suggestions to save my fitbit from being thrown into the ocean?

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0 Votes

‎09-05-2019 19:42

‎09-05-2019 19:42

Hi @DRODFX 

 

Get with customer support about this - click for contact options

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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