help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung Galaxy S5 can't connect via Bluetooth to my Charge HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2016 23:39

‎03-17-2016 23:39

My battery on my Charge was almost done yesterday but I decided to charge it later. At the same time T Mobile said there is an update for my Galaxy S5 so I did this first. So now after the update my phone won't connect to my fitbit charge hr anymore. Tried all the good advices here already given. Restart, factory reset, turn all off and back on..and all the other thousand little thing you advise here, nothing helps. Now finally my bluetooth recognized and found the charge, but what a surprise...charge rejected connection. I am about to throw it away..my pencil and paper works better..frustrating..really..have to work hard for my money and then finally I decide to by one of your highly advertised trackers. We'll it worked fine for 2 month or so... I am really frustrated
Best Answer
0 Votes
1 REPLY 1

‎03-28-2016 11:25

‎03-28-2016 11:25

Hello there @Doro2012, welcome to the Fitbit Community! I'm very sorry to hear all the inconveniences you've been having with your Fitbit. I'd recommend taking a look at this thread to get assistance with your Galaxy S5.

 

Give it a shot and let me know the outcome! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes