help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung Galaxy S7 GPS and Messages issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 22:52 - last edited on ‎08-10-2018 08:18 by Fitbit Moderator

‎08-09-2018 22:52 - last edited on ‎08-10-2018 08:18 by Fitbit Moderator

I installed the app over a year ago when I initially got my Fitbit on my Samsung Galaxy S7 and it worked great mapping my walks with GPS but now it no longer will do that and I can't reply to friends messages but I can write in a friend's feed. I updated the app but I guess this device isn't supported anymore or am I doing something wrong or missing something here?

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎08-10-2018 09:29 - edited ‎08-13-2018 08:44

‎08-10-2018 09:29 - edited ‎08-13-2018 08:44

Welcome to the Forums @JillAnnR! 

 

I'd like to take a closer look at what is going on and ask you a few questions:

  • Could you specify what is going on with the GPS tracking?
  • About the messages, what messages are you referring to? Personal messages? 
  • What friend's feed are you referring to?
  • Could you take and share some screen shots of everything you are experiencing?

In the meantime I'd like to mention that the S7 is definitely supported so there shouldn't be any issues in that regard. Maybe you could try force closing the app and then opening it again. That could help in case something wasn't loaded up correctly.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎08-12-2018 21:02

In response to LanuzaFitbit

‎08-12-2018 21:02

The messaging has started working again & the only thing is my GPS map of my walks hasn't been showing but I also haven't recently tried taking longer walks since it's been so hot...I will update you when I do try again but otherwise I did install & also restart my phone & Fitbit & noticed I could message in the app finally. Thank you

Sent from Yahoo Mail on Android
Best Answer

‎08-13-2018 08:46

In response to JillAnnR

‎08-13-2018 08:46

Hello @JillAnnR! 

 

Thanks for the update and letting me know that everything is working okay now. 

 

Maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎09-04-2018 21:22

In response to LanuzaFitbit

‎09-04-2018 21:22

Thank you & I will have to check out those boards...I'm still wondering why I can't send messages through the app at times but others I can? I don't use social media, so there's got to be something I'm just not doing right or don't know about I'm sure...I just recently started adding friends in Fitbit so it's still new for me with plenty to learn ...I haven't figured out how to get a reply to show the person's name if I do mention it in the reply yet & could always use to learn more in general... I'm sure it's all out there for me to learn, just finding it will be another challenge for me... sorry it's taken me so long to reply... like I mentioned I'm still learning all this fun stuff! Thanks again! 🙂🙏

Best Answer
0 Votes