Samsung Galaxy S9/S9+ Compatiblity

[Channie]

How soon do you expect the Ionic to be compatible with the new Samsung Galaxy S9/S9+?

[SShannon]

Actually there are a couple of workarounds that have been posted here and on other boards.  Install Fit Notifications third party app and/or revert back to Fitbit app v. 2.71 (via another third party).  Reverting back to Fitbit ver 2.71 really took care of it for me as my Versa was working great until they updated the Fitibit app sometime around the first or second week of June.  As added insurance I also run the Fit Notifications app too. Now I get every notification (text, e-mails, calls) on my Versa from my Galaxy S9.  I will not be updating the Fitbit app on my Galaxy S9 again until I know it will work correctly.  This means I had to turn off auto updating of apps on the phone after I reverted to v. 2.71 but I'm willing to live with that....for now.    

[TrueRedhead]

It's a shame that we have to try all of these steps in or order to get it to work.  I also realize this phone is not on the compatible list.  I have the Blaze, which is no longer supported. 

I'm just not willing to go through all of this again and be again.  Some of the solutions offered by members, not Fitbit staff, worked for a short time.

It's very frustrating.  

[SShannon]

Totally agree that we should not have to spend hours figuring out how to work around issues created, what seems like, every time there's an update to the Fitbit app.  I don't get it either.    

[LanuzaFitbit]

Hey everyone!

Thanks to those that have been sharing some positive experiences! Glad to read that your S9s are syncing and working properly.

I'm keeping my eyes open and the moment I see some news about the S9 I'll be sure to post it in here. for all you to know.

If there are any questions be sure to let me know.

[FitCraig501]

After the last S9 update. My ionic is not synching. 😔

[LanuzaFitbit]

Hey everyone!

Thanks for sharing your feedback and the workarounds that have worked out for you! 

While at this moment we do not have any news on the matter, we'll be sure to let everyone know about it. 

Thanks for your patience and understanding!

Let me know if there are any questions.

[mtbmargaret]

Please take the check mark off of "Solved"

[Nanabug13]

This needs to be put back to unsolved and the S9 needs testing so it is a supported device. It's been almost 5 months since the phone was released and you have done nothing. Does fitbit just not care about it's customers?

[Sharksister]

Fitbit apparently forgot that it is far less popular/successful than Samsung. Most of us will replace our Fitbit products with other brands instead of replacing our Samsung S9 smartphones with other brands/models that work with Fitbit. So .... since Fitbit products apparently are designed to be useful only for a short time, let's use this forum to share advice on other, better brands of fitness trackers/smartwatches that work with the Samsung S9. It is time to go shopping, and NOT for another Fitbit.

[SunsetRunner]

I guess I am fortunate that my Charge 2 synced right way with my S9. I don't get notifications but am not really bothered by that.


Sent via the Samsung Galaxy S9, an AT&T 4G LTE smartphone

[J54]

Ok, then, if the Blaze won't sync with the Samsung S9, can I get a refund on the Fitbit?

[LanuzaFitbit]

Hey everyone! 

There hasn't been any updates at this moment, but I'll be sure to keep my eyes open and let you know the moment we get something. 

Please keep in mind that some users with phones not on the list have mentioned that following through these troubleshooting steps helps them get their Fitbits to sync and work correctly. 

Let me know if there is anything else I can help out with.

[LanuzaFitbit]

Hello @FitCraig501.

Thanks for sharing your situation. 

Please be sure to go through this post. There are some steps that might help out.

Feel free to reach out with any questions.

[tgrundy]

I was looking at upgrading my Fit Bit  (would have been my 3rd), but I will be looking elsewhere due to the fact that it is not compatible with my S9+. 

[Scurry30]

I understand!  I Just dont see why fitbit doesnt update!  New phones are constantly coming out and this is something they need to work on.  I love my fitbit.


Sent from my Verizon, Samsung Galaxy smartphone

[smtracker]

Can you now make my S9 connect to my car and have the Fitbit app running at the same time? Ridiculous. Fitbit app is off my phone until this issue is proven resolved. 

[LanuzaFitbit]

Hello @Scurry30 and @tgrundy.

Thanks for your feedback. We take any and all comments seriously.

I can tell you that we are aware of the multiple requests to expand the list and that as soon as testing is done and there are any news, I'll be sure to post about it in here.

Let me know if there are any further questions.

[Suz27]

We are all experiencing the same frustration. Blaze will not provide notifications to Samsung S9.  

After scouring the web I came across a third party app called Fit Notifications. I've uploaded to my S9, followed the directions (I'm challenged with directions) and it works great!  

Of course I've only been using it for a day, but since the Blaze is being discontinued and I got mine for a wicked good deal I'll keep up with the 3rd party, Fit Notifications app. 

Hope this helps you too. 

Good luck!

sas

[smtracker]

Thanks! Will try this. Sad that Fitbit can't support their own devices, but someone else can. 😞

[J54]

Thanks, I will try!