Samsung Galaxy S9/S9+ Compatiblity

[Channie]

How soon do you expect the Ionic to be compatible with the new Samsung Galaxy S9/S9+?

[Angel91]

My issue now is you have to be close to your phone to receive message your watch. At work I am not close to my phone and receive no messages.


Sent from my Samsung Galaxy smartphone.

[Mikkey72]

All of my devices has turn off bleutooth.. altough we have a chroomcast.
Could that be the problem?
I have since 2015 a fitbit and never had problems.

Thanks anyway

[LanuzaFitbit]

Hello @NidiaN, @Angel91, @Mikkey72, @catroberts99 and @kalifornia562. Welcome to the Forums @Kimmi478.

If you have already tried all of the steps shared through this thread and you are still experiencing issues in syncing or the notifications, be sure to get in touch with our support team as mentioned by @NidiaN. They should be able to further assist you to get everything to sync once again.

Let me know if you have any further questions.

[KRPE]

I did reach out and someone from your "support team" was to contact me. That was almost 2 months ago....haven't heard anything from anyone. Still not working.....


Sent from my Verizon, Samsung Galaxy smartphone

[BevThrow]

I had the issue where my phone and fitbit wouldn't pair up when I bought my HR3 on Friday.

I went into my Bluetooth setting's on my phone and made sure my phone was visible to all devices. It then paired immediately. I then turned this option back off and I've never had an issue since, fit bit and phone syncs all the time now. 

Hope it helps. 

[LanuzaFitbit]

Hello @KRPE. Welcome to the Forums @BevThrow.

@KRPE In your case, is the issue with the syncing or the notifications? Or both? I'd like to take a closer look.

@BevThrow Thanks you for taking the time to share the process that managed to get you to sync your Fitbit. Hopefully others will indeed find it useful!

Let me know if there is anything else I can help out with.

[KRPE]

For the hundredth time, my issue is with both. This has green going on for 6 months! Read my previous comments and posts. You guys just keep asking the same questions over and over. Infuriating! 
It doesn't sync consistently. I don't get ANY text notifications.  I have REPEATEDLY reported this again and again.  This is ridiculous! I will never spend money on another Fitbit. 


Sent from my Verizon, Samsung Galaxy smartphone

[kb62]

Get the Note 9 compatibility taken care of. I am so angry as I have called several times to Support and not one person said this was an issue. Now to late to return my Versa.

[LanuzaFitbit]

Hello @KRPE and @kb62.

@kb62 In this case  the Note 9 is a supported device. Have you tried following the steps listed in this help article.

@KRPE Do you happen to have access to another mobile device so that we could try setting it up with that device to test how it goes? 

Look forward to your reply.

[KRPE]

Everything worked fine with my Galaxy S7. I have advised you guys of this numerous times. Problems started immediately with the S9. 
Please read all of the messages and notes. We have been through this half a dozen times. Ridiculous. I am not going to keep repeating myself. It is clear that Fitbit is not going to do anything to fix this problem. 


Sent from my Verizon, Samsung Galaxy smartphone

[Dragonfly92127]

Everything worked fine with my Galaxy S7 and the charge 3 . Then it worked great with the S9 for about 2 weeks. The only issue I had previous was the charge 3 kept changing its timezone on its own.
Then it just wouldn't sink.  It wouldn't sink to my laptop,  it wouldn't sink to the S7, and it wouldn't sink to the S9. And once again it changed its default timezone on its own.
I went round and round and round and round with Fitbit  help and did everything they asked of me multiple times.  Finally I returned it and got a new one.  The new one works just fine.

⁣Get BlueMail for Android ​

[KRPE]

Thanks for the info!

I am not going to hold my breath for Fitbit to agree to switch this one out and I am definitely not going to pay for another one. I have gotten the runaround from Fitbit fir over 6 months. What a disaster! Glad yours is finally working! 

[LanuzaFitbit]

Hello @KRPE and @Dragonfly92127.

@KRPE I have reached out to our support team so that they can help you look into what could be going on. Be sure to keep an eye on your email's inbox for their mail. Be sure to also look at your Spam and Trash folders.

@Dragonfly92127 Thanks for sharing your feedback and experience. Glad to read that your new one is working correctly. 

Let me know if there are any further questions.

[KRPE]

This is the second time I have been told that someone would be reaching out to me. Never heard from anyone the first time.
I am now requesting that Fitbit exchange my current watch for a new one. This issue has been going on since I purchased my current Fitbit Versa.
Please let me know your response.


Sent from my Verizon, Samsung Galaxy smartphone

Moderator edit: Removed personal info

[LanuzaFitbit]

Hello @KRPE.

Thanks for your feedback.

I could see that our team has gotten in touch with you. Please be sure to try the suggestions they share and they will be more than happy to help you figure out what is going on.

Let me know if you have any further questions.

[KRPE]

I am done. All your team has done is provide the same suggestions to resolve this issue. 

Sent from my Verizon, Samsung Galaxy smartphone

[catroberts99]

I can only get to it counting my steps and keeping track on the app. I
cannot get notifications from it at all. I have done everything suggested.

[LanuzaFitbit]

Hello @catroberts99 and @KRPE.

Thanks for sharing your feedback @KRPE.

@catroberts99, Could you confirm if you have tried all of the steps listed in this help article? If there is any steps that you have not tried yet, please give it a try.

Let me know if there are any further questions.

[catroberts99]

I have tried everything that has been suggested. I have searched for other
suggestions as well. It only half works now. It worked fine on my iPhone
8, but when I switch to my s9, the trouble started. For me the
notification is a very handy feature and I would like it back.

[LanuzaFitbit]

Hello @catroberts99.

Thanks for reaching back with those details.

Do you still have the iPhone nearby? If so please try going into the iPhone's Bluetooth settings and removing your Fitbit from the paired devices list on the phone itself. Then set notifications up again with the S9 and let me know how it goes.

Feel free to reach out with any other questions.