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Samsung galaxy S5 NEO with Charge 3 - no phone notifications

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‎11-27-2018 14:29

‎11-27-2018 14:29

Hello, I have Samsung Galaxy S5 NEO and new Fitbit Charge 3. I paired it, it looks like working OK, but I do not receive notifications from phone. There is no choice in "dashboard - notifications" to switch on sms, call or any other notifications from phone. I tried to do everything wrote in "help". Any advice? 

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‎11-28-2018 07:33

‎11-28-2018 07:33

@Atalantka A warm welcome to our Community! Sorry to hear that you aren't getting notifications on your Charge 3. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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