Samsung galaxy s7 won't connect with FB Charge HR

[LeeM83]

Hello,

I have been unable to connect to my Charge HR for a few weeks since a system update on my phone. I've tried all the recommended "tips" but it still won't connect. On the app the blue signal (when searching for the device) goes grey and shows "device not found". 

Can you help please?

[RobertoME]

Hi there @LeeM83, good to see you in the Fitbit Community! I was reading your post that you are not able to connect with your tracker. As a matter of review please take a look at this post for additional help: Having trouble syncing? (here's how to fix this). Maybe there is something we can still try.

Other solution that might get you back on track is resetting your app:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Hope this helps. See you later!

[LeeM83]

Hi Roberto,

I have tried these solutions and followed another post on here who had a similar issue. The app isn't connecting to the tracker and has randomly changed time as well.

I still can't connect my Charge HR yo my phone and it continues to tell me that the tracker has a dead battery on the app. 

Is there anything else we can do?

Kind regards

Lee

[LeeM83 · Accepted solution]

Hi Roberto,

I am still having the same issue and can not get the tracker to work. I've tried all the suggested actions/turned off and on/re-downloaded the app/clear cache etc. Nothing is working. 

What is the next step as I am completely unable to use the tracker.

Many thanks

Lee

[RobertoME]

Hi there @LeeM83, my apologies since I've been absent from this thread, I was reading in your last response, despite trying different solution your tracker still is was not working. However I was happy to reach out to our Support Team and they were able to confirm that they're currently working to reach a resolution with you.

I recommend following up with them and then letting me know how it turns out.