Samsung phone cant find my Alta HR

[Fermskog]

My Samsung Galaxy S8 cant find my Fitbit Alta HR anymore.

Is it a Fitbit problem or a Sansung?

Is it because an upgrade from one of them?

It worked for about a year before this happend

[SteveH]

Unfortunately, connection and syncing problems can happen from time to time, often without any obvious reason. When they do, the normal things to try are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If they don't work then it's probably best to contact customer support via: contact.fitbit.com

[Fermskog]

Thanks.

I followed these instructions and I think it works now 🙂

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

[Fermskog]

Well It stopped work again and I cant get it to work 😞