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Samsung phone cant find my Alta HR

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My Samsung Galaxy S8 cant find my Fitbit Alta HR anymore.

Is it a Fitbit problem or a Sansung?

Is it because an upgrade from one of them?

It worked for about a year before this happend

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Unfortunately, connection and syncing problems can happen from time to time, often without any obvious reason. When they do, the normal things to try are:

 

If they don't work then it's probably best to contact customer support via: contact.fitbit.com

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Thanks.

I followed these instructions and I think it works now 🙂

 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

 

Then, disable battery limitations:

  1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
  2. Change view to All apps
  3. Search for Fitbit app
  4. Choose Not optimized
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Well It stopped work again and I cant get it to work 😞

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