Samsung phone not able to connect with new Charge 3

[AndreeaG]

I just purchased my first Fitbit (Charge 3) and despite following the steps requested by the App, the phone can't seem to connect the the Fitbit. It was able to "find" it but can't connect. Help please! I'm very bummed as I was looking fwrd to start using it...thanks in advance!

[Rich_Laue]

What type of Samsung phone @AndreeaG? 

At what point of the setup process does it fail? Was a code displayed on the Charge 3? 

[AndreeaG]

Hi Rich, 

Thank you for your reply. The initial set-up went fine when I did it 2 weeks ago. After a few days however it stopped sincing when supposed to (I have it set up to do it automatically throughout the day) and when I try to do it manually the little circle spins and spins and I get a red ! to say it failed. So I followed the instructions posted above and I removed it from the list of blutooth recognized devices in hopes to add it again and to get it to work that way and now my phone won't even find it on the list.  It's a Samsung A5.

[Rich_Laue]

Is your Charge 3 still setup to your Fitbit account, and has been removed from your phones Bluetooth? 

If so will the Fitbit app sync the tracker? 

I'm not sure what list you are referring to when you say the phone won't find it. 

[AndreeaG]

Yes, my tracker is still setup to the Fitbit app but no longer appears on the list of my phone's Blutooth. When scanning for available Blutooth devices the tracker is not being found (which is what I meant by "the phone can't find it). It finds my home sound system, printer etc but not the tracker. 

No, the Fitbit app doesn't sinc with the tracker (which is the point of origin of my issue and the reason I posted here 🙂 )

[Rich_Laue]

What I was pointing out is that a user will not be able to pair their tracker to their phone through the phones BT. At best you will get a message of "Pairing rejected by the tracker". 

The user has no reason to do a BT scan for a Fitbit tracker. 

I'm unsure if the sync failure occured with a phone update or if your phone is running Pie. 

Have you restarted the Charge 3. Settings - about - reboot device 

I would also shut the phone off and turn on. 

Update Fitbit app. 

Clear the Fitbit cache