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Sense (1) Pixel 7 Pro March Update Sync Issue

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‎03-19-2023 08:52

‎03-19-2023 08:52

Hi.

 

After updating my Google Pixel 7 Pro to the latest March 2023 update, my Sense no longer syncs with my phone at all. I can see the sense in available devices when I search in Bluetooth but cannot pair. I've tried rebooting the phone, reinstalling the FitBit app, turning Bluetooth on an off, and finally I've removed the Sense entirely from my account and factory reset it. This last attempt has now left my Sense in the I initial setup state with no way to actually set it up.

 

Since day one with the Sense I've had syncing issues but now it's to the point that I can't get it to do anything at all. Even more frustrating is Android sees the device and keeps prompting me to set it up now, but then it just can't connect to it. I don't have this issue with any of my other Bluetooth devices.

 

Anyone experiencing the same or know anything to fix it short of resetting the phone? 

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‎03-19-2023 10:09 - edited ‎03-19-2023 10:09

‎03-19-2023 10:09 - edited ‎03-19-2023 10:09

Update: I figured out the failing to connect at all issue, so if anyone else also encounters it this is what fixed it for me:

 

Enable Android's developer settings if you haven't (Google it if you need to) and find an entry for Bluetooth LE. If it's enabled disable it and restart your phone. I went through the Bluetooth options in the dev settings one by one till something worked. Either BT LE was always enabled and the March update made it actually do something, or the March update enabled it, but either way it seems the Sense is totally incompatible with it and it needs to be disabled for the Sense to connect at all.

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