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Sense not syncing to phone S21

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‎05-28-2021 11:17 - last edited on ‎05-29-2021 12:32 by Fitbit Moderator

‎05-28-2021 11:17 - last edited on ‎05-29-2021 12:32 by Fitbit Moderator

My watch last synced to my android s21 yesterday..I checked for updates on both phone and fitbit.. all is up to date. I have powered off the phone. Turned off/on Bluetooth, wifi is on,  Uninstalled fitbit app, tried via the website, unpaired the watch.  Still nothing.  Can someone please help with this issue? 

 

Moderator Edit: Clarified subject

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‎05-29-2021 12:33

‎05-29-2021 12:33

@Minpinny Hi there. Thanks for the troubleshooting performed prior to posting. 

 

I appreciate the details mentioned. I'd like you to follow this syncing troubleshooting even though some of the steps listed have been performed previously. 

 

Hope this helps. 

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