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Sense won't sync with Samsung S10 any longer

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‎06-02-2021 12:34

‎06-02-2021 12:34

I've read many posts about the Sense not syncing but, until this week, I've always been able to either unpair then repair the app with the Bluetooth and/or uninstall then reinstall the app to get it syncing again.  I've also noticed that a low battery can cause issues so I've been keeping it above 20% at all times (which has helped).  However, it's been 6 days now and it just won't sync, no matter what I do!.  Anyone have new suggestions?  I'm super frustrated.

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‎06-03-2021 13:05

‎06-03-2021 13:05

@JennWa10 Welcome to the Fitbit Community. Thanks for the details mentioned and the troubleshooting performed prior to posting. 

 

I see where your frustration is coming from. I appreciate the research done. Let's try this syncing troubleshooting. It's recommended to follow the procedure as listed even when some steps have been performed previously. If you're receiving any error message when trying to sync, let me know in your next reply. 

 

Hope this helps. 

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