Sick of sync not working

[Borcherding]

Bluetooth on, syncing on for all day and this stupid thing is NEVER current. Today is October 11 and last time it synced was September 30th! RIDICULOUS!!! My phone is android, not iphone and this thing has never synced correctly...

[SteveH]

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

Note that fitbits only have enough storage to hold detailed data for up to 7 days between syncs. After that it starts to hold data at a daily summary level which it can do for up to a month. After that it starts losing data. So, once you get syncing working again your data may look strange.

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com