Sleep app is not working on Pixel Watch 4

[Maxxr967]

my sleep app is not working on my google pixel 4 watch. i have done everything that a google search has told me to do and still it does not work. went to bestbuy and they said the only solution was to subscirbe to the premium version of fitbit .  Is this true

Moderator edit: clarified subject.

[alexthecat]

@Maxxr967 can you be more specific about what problems you have encountered and what troubleshooting steps you have tried? Most of the sleep tracking features are available without a Fitbit Premium subscription.

[Maxxr967]

When i get home from work and sitting on the couch watching TV. I am so relaxed that i am ay my resting heart rate. Not sure if this a coincident but the app thinks that i am sleeping and my watch and my cell phone go to sleep.  I had set my watch to sleep from 11 pm to 6 am. Then it was suggested to change that time to later. So i changed the start of the sleep time to 12:30 am.   I also changed the mode from normal to sensitive. This app has only really worked one time for me since getting the watch. I have come home at 11 pm. Was asleep by 11:30 pm. And when i woke up the next morning. It said that i went to sleep at 11:30 pm and woke up at 7 am with a sleep goal of 85

[RiekoC]

Hello @Maxxr967 

Your Pixel Watch was working correctly when it went into Bedtime mode while you were on the couch watching TV. According to this help page (<-- click), when your device detects that you're not moving for about an hour, it will assume you're asleep and automatically start Bedtime mode on your watch and phone. 

I've had this happen to me when I'm sitting on the couch reading or watching TV. When I realize that my watch & phone are in Bedtime mode, I disable the mode and delete the erroneous sleep log. The help page that I linked in the paragraph above has the instructions on how to delete the sleep log. 

[Maxxr967]

This has been really frustrating. This morning i was speaking with someone at fitbit. They told me that the problem is with Google.  Fitbit suggested contacting Google ( they sent a email with a link ) Spoke to the Google. There solution was to turn off the bedtime function. They said after doing this my watch and cell phone won't fall asleep. Unfortunately this response makes no sense. Because now i can't put my cell at sleep at night. Doing this i will  receive notifications during the night with alerts. While its asleep i still get the notifications and not the alerts.