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Sleep chart bar graph 1 day ahead of all other stats

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‎09-05-2019 14:37

‎09-05-2019 14:37

When you go into sleep stats the bar graph at the top is one day ahead. Say I wake up on Friday morning it will indicate that it was my Saturday sleep. The charts below are correct tho. So all the sleep scores do not match. The chart bellow would be correct and show a Friday sleep score of say 88 and the graph at the top will show that same score for Saturday. Any fixes for this?

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3 REPLIES 3

‎09-06-2019 15:36

‎09-06-2019 15:36

Hello @Bmorri105, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, sorry for the difficulties experienced with your Fitbit app and the sleep charts. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device
  3. Make sure that the Android version of your device is up to date
  4. Reboot your mobile device 
  5. Reinstall the Fitbit app
  6. Login using your credentials
  7. Let me know if the same situation occur.

 

Also, please make sure that you're using a compatible device.

 

Keep me posted.

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‎09-09-2019 01:46

In response to RicardoFitbit

‎09-09-2019 01:46

Hi and thanks for your response. I have found the app did a update after I posted this question and that has fixed the problem. 

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‎09-18-2019 18:17

In response to Bmorri105

‎09-18-2019 18:17

Hello again @Bmorri105, sorry for the delay in responding.

 

Thanks for bringing this to my attention, I appreciate the update that was shared in your post. It's really nice to see that your difficulties were resolved after updating the Fitbit app, note that we are always striving to improve the Fitbit experience with our updates. Please do not hesitate to contact me back if you need anything else, I'll be here.

 

See you around.   

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