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Sleep details weren't logged

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‎09-18-2019 21:51 - last edited on ‎09-19-2019 16:04 by Fitbit Moderator

‎09-18-2019 21:51 - last edited on ‎09-19-2019 16:04 by Fitbit Moderator

Hi I have recently brought a fitbit inspire so that I can monitor my sleep pattern but am having some difficulty viewing my summary. I set my app to go to sleep then when I wake I go to view my summary and a message comes up saying my server has not logged my sleep plz can someone advise me why this is happening thank you 

 

Moderator edit: updated subject for clarity

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‎09-19-2019 16:01

‎09-19-2019 16:01

Hi @Rhow78. Welcome to the Community Forums!

 

I'm glad to hear that you got the Inspire, and I'm sorry for the difficulties experienced with the sleep details. This is unusual, and let me help you out with this situation. Before anything else, please make sure the Fitbit app is updated to the latest version. Once that is done, please try the following steps:

 

  1. Log out from the Fitbit app.
  2. On your phone's settings, tap on Apps > Fitbit > Storage > Force stop.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in.
  5. Sync your Inspire and check your sleep details.

 

If you keep getting the same error message, please take a screenshot and attach it in your reply so I can take a deeper look.

 

Keep me posted!

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