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Sleep graph is missing a day of data

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‎07-18-2019 04:35 - last edited on ‎07-20-2019 06:42 by Fitbit Moderator

‎07-18-2019 04:35 - last edited on ‎07-20-2019 06:42 by Fitbit Moderator

On Tuesday of this week, I checked my Sleep Insight graph ... and that nights sleep hasn't registered and the graph was empty for the Tues, but the highlighted day had jumped ahead one day so showing the day as Wednesday but nothing recorded for Tuesday. I have restarted my phone (SG S10+) & resynced but the sleep graph is still a day ahead. How do I reset it please? Its driving me nuts not being right.

 

 

Moderator edit: updated subject for clarity

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‎07-20-2019 06:33 - edited ‎04-22-2024 06:05

‎07-20-2019 06:33 - edited ‎04-22-2024 06:05

Welcome to the Community Forums @AKiwiGirl! I'm sorry for the late response, I totally understand how you feel. Thanks for already restarting your phone and re-syncing your Charge 3.

While reading your post I was wondering if by any chance you've checked your Fitbit.com online dashboard to see if your sleep graph is also missing information from Tuesday? If not yet, please check it and send me a screenshot of your sleep graph from your online dashboard and the Fitbit app so I can further investigate. 

In the meantime, take a look at the article: How do I change my sleep history?

I've moved your post to the Android App as there are more chances to get related replies here.

I'm looking forward to your response. Woman Wink

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-28-2019 00:28 - edited ‎07-28-2019 00:29

In response to MarreFitbit

‎07-28-2019 00:28 - edited ‎07-28-2019 00:29

Hi Maria

I've replied by email with screen shots as requested.

Regards

AKiwiGirl

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‎07-29-2019 10:52 - edited ‎04-22-2024 06:04

In response to AKiwiGirl

‎07-29-2019 10:52 - edited ‎04-22-2024 06:04

Hi there @AKiwiGirl! The images you tried to send didn't come through, please try sending them again by following the steps below:

* When you're in the reply page, click on the Photos icon. 

AddPhoto1.PNG

 

* Then, click on the Choose File in the middle of the grey window that will pop up

 

AddPhoto2.PNG

 

* Search for the photo on your computer and click on Open.

 

AddPhoto3.PNG

* Once the image shows up in the grey windows, select the size and the position (1) and click on Done (2)

 AddPhoto4.PNG

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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