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Sleep, heart rate and sleep are not being tracked

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‎08-16-2019 18:19 - last edited on ‎08-18-2019 17:42 by Fitbit Moderator

‎08-16-2019 18:19 - last edited on ‎08-18-2019 17:42 by Fitbit Moderator

I have a charge 3 , and lost my sleep app , heart app , on my Android , was there now gone ??? Help

 

Moderator edit: Subject for clarity 

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‎08-18-2019 17:41 - last edited on ‎09-24-2025 04:40 by Fitbit Moderator

‎08-18-2019 17:41 - last edited on ‎09-24-2025 04:40 by Fitbit Moderator

Hello @Drywalljohn welcome to the Community Forums, thanks for your post. Sorry for the delay in responding it.

I appreciate all the information that was shared in your post. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, can you please clarify if your Charge 3 device is not tracking such information or you're unable to find the tiles? If you have the new Fitbit dashboard design, I recommend you to check: What’s the new Fitbit app experience? for more information and details.

Keep me posted.

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‎08-18-2019 18:25

In response to RicardoFitbit

‎08-18-2019 18:25

Thanks for getting back to me , I got in contact with Fit bit by phone ,
and talked to a woman , help me out with this. Synced problem , Thanks John
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‎08-18-2019 18:27 - last edited on ‎09-24-2025 04:39 by Fitbit Moderator

In response to Drywalljohn

‎08-18-2019 18:27 - last edited on ‎09-24-2025 04:39 by Fitbit Moderator

You're welcome @Drywalljohn, thanks for your prompt reply and the update.

I'm happy to know that after talking with our Customer Support team your concern was resolved. Don't hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

See you around. Smiley Happy

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