help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep score not showing for 3 hours or less sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2019 08:34 - last edited on ‎09-05-2019 16:11 by Fitbit Moderator

‎09-04-2019 08:34 - last edited on ‎09-05-2019 16:11 by Fitbit Moderator

Right, having already expressed my feelings about this futile change I have a serious question as to the validity of the sleep score average shown where we used to get average hours.

Why is no score given when there is no sleep or under 3 hours sleep. As there is no score given for these events the averages are only for scored days.

Therefore the average over a week may in my case only include four or five days measurements and is therefore meaningless as an average. 

Fitbit surely have enough accumulated data to realise that not everyone lives the 9-5 life. I await your answer.

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎09-05-2019 16:17

‎09-05-2019 16:17

Hi @Lilbiddy. I'm glad to see you here again.

 

Thanks for taking the time to share your feedback about the Fitbit app, and let me help you with your inquiry. As you may know the sleep scores will be generated based on your sleep stages. If your sleep was of 3 or less hours, the sleep stages will not be recorded as there isn't enough heart rate information, therefore the sleep score will not appear on the Fitbit app. I understand how this affects the way your information is reflected and I'm sorry for this inconvenience. Our team will keep working on the Fitbit app and overall environment and your comments will help us to achieve that.

 

Don't hesitate to let me know if you have another question.

Best Answer

‎09-10-2019 09:50

‎09-10-2019 09:50

I was sick last week and slept 15 hours one day, and still had a sleep score of zero.

Best Answer
0 Votes

‎09-10-2019 09:59

In response to LizzyFitbit

‎09-10-2019 09:59

Quote: "As you may knowthe sleep scores will be generated based on your sleep stages. If your sleep was of three or less hours, the sleep stages will not be recorded as there isn't enough heart rate information."

 

That explains a lot. I have an Inspire. It doesn't record the heartrate. That being the case, why was it included in the update? It will never record a sleep score. That should have been a no-brainer to the developers.

Best Answer