Sleep tile is showing excessive amount of sleep and/or negative number

[ErickFitbit]

Fitbit Update 12/21/2016: Our team has released a new Android app update, version 2.39.1 to address the issues of the sleep tile showing excessive amounts of sleep and/or a negative number. I recommend updating as soon as you see the app update available to you.

Once you've updated, please let me know if the issue has been resolved for you. I will greatly appreciate that!

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Fitbit Update 12/19/2016: Our team is aware of a couple of sleep issues that have appeared for some users since updating the Android app to version 2.39.

Some users have reported that their sleep tile is displaying an excessive amount of sleep while some have reported seeing a negative number for their sleep record such as "-548 min awake/restless while using the Fitbit app for Android, version 2.39. Our team is currently aware of this issue and working to determine the root cause and get a fix for this pushed out.

For now, please note that a factory reset will not fix the issue, and neither will uninstalling and reinstalling. We’re working hard to figure this out - hang tight!

[susanmm3]

My FitBit One is also showing both these slerp issues: excessive hours, negative minutes.

Good luck team with finding a solution & thanks for having this info available so I Know you're working on the issue.

Merry Christmas to all the team. 🎄

[jaydee51]

Grateful I found this today as mine doing the same this morning.  Shows excessive sleep (two days worth) but if I go into the tile it shows daily recording ok.  Will watch and wait! 

[bluefoxicy]

@ErickFitbit it's double-reporting.

If you open FitBit during a WASO, it'll record 5 hours of sleep.  Open it later and it'll add new records.  It may or may not append those records; it's possible for the app itself to re-record 10pm-7am overtop of 10pm-3am, meaning you get 13 hours.

Most notably, if you wake up and it says, e.g., 8h27m and you were awake for the last half hour or so, you can edit your time on FitBIt.com to change the segment to end when you woke up.  Because FitBit records sleep latency inaccurately (it always says 0 minutes to fall asleep), you might also nudge the start time back 1 minute.  Once you update it, the new amount of sleep time is added to what was already in the Android app dash board; it's correct everywhere else, including in the Android app sleep screen.

For some users, their phone may repeatedly read their FitBit through the night.  This could result in recording sleep several times, so they wake up to 47 hours of sleep in a 6 hour period.  In my case, it only does it if I sync my FitBIt multiple times, and does it in all cases if I adjust the reading on the Web app.

[Abster82]

I have a FitBit One and woke up to negative numbers for sleep as well. 

Thank you for the updates and trying to correct this for us.

[Takibabe]

I haven't read through every reply to this thread, but I didn't see anyone mention when I glanced through the first and third pages.

This is only happening on the new dashboard.  Sleep seems to be showing correctly for me on the old dashboard.

Having wielded a bug hammer a time or two myself, I know more information is always better.

[kmu524]

I'm having the same problem on the new Android app but not the dashboard online log. Excessive sleep on the main screen but correct when you tap through. I logged out, cleared cache, reset data, logged back in, same issue persists. I have screenshots but the site won't let me upload them.

[ErickFitbit]

Fitbit Update 12/21/2016: Our team has released a new Android app update, version 2.39.1 to address the issues of the sleep tile showing excessive amounts of sleep and/or a negative number. I recommend updating as soon as you see the app update available to you.

Once you've updated, please let me know if the issue has been resolved for you. I will greatly appreciate that!

[Takibabe]

I have updated, and this is NOT resolved.  I'm still showing my entire week's sleep rather than just last night's.

[jojobee]

The update is not available to me yet, but I noticed improvement this morning when I synced. It showed the amount if time sleep mode was on. It was not the amount I slept, but it was much closer to what it should be. Thank you guys. Hopefully I get the update soon and all is back to well. 🙂

[SunsetRunner]

The Play Store has just updated from  2.39 to the 2.39.1 patch.

 I had a Fitbit Blaze firmware update today 17.8.301.8

Installing now.

[SunsetRunner]

It's still not quite right. The sleep tile on the dashboard shows the same sleep period data for every day as  I scroll back through  the history.

[jaydee51]

Thought everything ok last night as all seemed back to normal on the tile.  This morning back to excessive hours sleep (showing accumulation of a couple of days and the restless counter is now in minus figures!  Looking at the actual days it is correct and logging in on laptop is absolutely fine.  Will keep waiting and watching.  

[khart68]

I updated this morning and so far everything appears to be correct.  Thanks!

[kmu524]

Sleep is correct with the new update but it still shows only today's
information even when I go back to prior days.

[SandyQ]

Updated new ver. Everything is back to normal. Many thanks. 

[jojobee]

App updated. All back to how it should be. Thank you guys so much!!

[bluefoxicy]

Only shows today's information for prior days's sleep tiles.  Confirmed here.

[jaydee51]

All seems ok now, many thanks.  Picked up phone did update early this morning. 

[SunsetRunner]

.Not quite right. 

Today's sleep populates all previous records on  dashboard tile when you scroll back. 

[DEK68]

Fixed my issue (almost). Current day is fine, scrolling back, hours all the same as today.