help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep tile is showing excessive amount of sleep and/or negative number

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2016 11:01 - edited ‎12-21-2016 13:15

‎12-19-2016 11:01 - edited ‎12-21-2016 13:15

Fitbit Update 12/21/2016: Our team has released a new Android app update, version 2.39.1 to address the issues of the sleep tile showing excessive amounts of sleep and/or a negative number. I recommend updating as soon as you see the app update available to you.

 

Once you've updated, please let me know if the issue has been resolved for you. I will greatly appreciate that!

Fitbit Update 12/19/2016: Our team is aware of a couple of sleep issues that have appeared for some users since updating the Android app to version 2.39.

 

Some users have reported that their sleep tile is displaying an excessive amount of sleep while some have reported seeing a negative number for their sleep record such as "-548 min awake/restless while using the Fitbit app for Android, version 2.39. Our team is currently aware of this issue and working to determine the root cause and get a fix for this pushed out.

Screen Shot 2016-12-19 at 10.55.41 AM.png

 

 

For now, please note that a factory reset will not fix the issue, and neither will uninstalling and reinstalling. We’re working hard to figure this out - hang tight!

 

 

 

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
61 REPLIES 61

‎12-23-2016 05:59

In response to Katie4891

‎12-23-2016 05:59

My Fitbit seems to be working this morning. The minutes awake/Restless are
no longer negative. Thanks, Merry Christmas.
Best Answer

‎01-04-2017 06:11

‎01-04-2017 06:11

In my case the dashboard for today shows correct hours for sleep and correct for 250 step movement. if I lookback at yesterday shows the same sleep and 250 step as today. Going behind the dash, the historic data looks ok.  Looks like the current day is overriding prior days on the dashboard.

Best Answer
0 Votes