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Sleep tracking discrepancies

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‎10-25-2019 04:08 - last edited on ‎10-27-2019 20:23 by Fitbit Moderator

‎10-25-2019 04:08 - last edited on ‎10-27-2019 20:23 by Fitbit Moderator

Starting this Wednesday night 10/23 my Fitbit has had problems logging sleep properly, is this isolated to my device or a widespread Fitbit issue?

 

The problem goes like this:

Approximately an hour of sleep will get recorded, then it'll log a second sleep. Both don't have sleep patterns or score. I'll do the usual fix to merge them, (delete the first short log, then edit the longer log with the correct start time/date. The hours asleep look okay, but there's no pattern or score.

 

Just wondering if this is something others are experiencing as well, (prior to these past couple of days, the sleep log was functioning fairly well).

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎10-27-2019 20:22

‎10-27-2019 20:22

Hi @toddsdonald, it's nice to see you again participating here in the Community Forums, welcome back!

 

The details that were shared in your post are appreciated, thanks for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know how many times you experienced such difficulties? Which Fitbit device are you using to track your sleep? In the actual sleep log, at the bottom, did you receive any error message explaining you why Sleep Stages were not recorded? If you haven't already done so, please restart your device to refresh its performance.

 

Keep me posted and let me know if you have any additional questions.

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