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Some runs are deleted from the Fitbit App after Strava was set up

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‎03-15-2022 04:12 - last edited on ‎03-15-2022 07:07 by Fitbit Moderator

‎03-15-2022 04:12 - last edited on ‎03-15-2022 07:07 by Fitbit Moderator

I recently joined Strava and started syncing my runs to it. Since then, I've had at least 2 runs (that I've noticed) disappear from my workouts on the Fitbit app. They were recorded initially and I could view them in the app, but when I went back to look at the pace/map for them, they're no longer there. They still show up on Strava, but it's annoying because the GPS is less accurate on Strava.

 

Any idea what's going wrong?

 

Moderator edit: Subject for clarity.

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‎03-15-2022 07:06

‎03-15-2022 07:06

@Monshap Nice to see you here in the forums again. Thanks for the explanation regarding the facts that trainings are disappearing from the Fitbit app. That is actually not usual. I do have some questions. When did this start? Do you start these activities directly on your Fitbit device and then sync these to Strava? Have you already checked the Fitbit.com website to see if the data is not being shown there either?

 

Please make sure that your Fitbit app is up to date. Would you be so kind to remove Strava from your Fitbit account and set it up again? Here you can find the instructions for this procedure: How do I set up and troubleshoot apps on my Fitbit device?. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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