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Step count accuracy issue

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‎08-03-2020 17:32 - last edited on ‎08-05-2020 20:20 by Fitbit Moderator

‎08-03-2020 17:32 - last edited on ‎08-05-2020 20:20 by Fitbit Moderator

I had my usual afternoon nap and when I woke up my steps had jumped from 5,000 steps to 57,000+ steps. 

I certainly did not dream of participating in a sprint-marathon!! 😢. One hour nap = 50,000 steps!?

Please, anyone tell me if I can somehow Reset today's mis-recordings.

 

Moderator Edit: Clarified subject

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‎08-05-2020 20:18

‎08-05-2020 20:18

Hi @R4bale, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is this affecting the step-count only or other stats like floors, heart rate, etc. are being affected? Which Fitbit device are you using? In the meantime I receive your answers, please restart your Fitbit and you can delete the steps that are specified on: How do I add, edit, or delete Fitbit data and activities?

 

Let me know if you have any additional questions.

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