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Steps Disappeared from Dashboard

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‎05-13-2019 01:42 - last edited on ‎05-14-2019 06:56 by Fitbit Moderator

‎05-13-2019 01:42 - last edited on ‎05-14-2019 06:56 by Fitbit Moderator

Woke up this morning to find that the 

Step count has disappeared from my app, both on my phone and laptop. Pressed the edit button but the only hidden tile was female health, no sign of steps anywhere. Uninstalled and reinstalled the app but dashboard remains the same.

 

 

Moderator edit: Clarified subject

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‎05-14-2019 07:02

‎05-14-2019 07:02

Welcome to the Forums @SunsetRunner.

 

Thanks for bringing this up. I'd like to take a closer look at what is going on.

 

Could you share some screenshots of what you are seeing on the different dashboard from the app and browser?

 

In the meantime let's try to run the set up on your Fitbit as if it was a replacement one. That should reload all tiles back to default and get everything to show properly.

 

I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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