08-30-2018
00:10
- last edited on
08-31-2018
08:45
by
LanuzaFitbit
08-30-2018
00:10
- last edited on
08-31-2018
08:45
by
LanuzaFitbit
Alta HR sync with sleep pattern. Got notification text and reminder .But noticed the steps counting on device is not transferred to my account dashboard for a good while. No history of activities for a good time. What is wrong?
Log out and back in.
Charge and sync device....
Android version 8.0
S7 edge
Thanks .
Moderator edit: Clarified subject
08-31-2018 08:42
08-31-2018 08:42
Hello @ukshoes.
Thanks for sharing the steps that you have already tried.
I'd like to ask some questions about what is going on:
Look forward to your reply.
08-31-2018 15:10
08-31-2018 15:10
Only steps not syncing.
HR, sleep pattern are up to date .Last sync date last check was 15th.
But step data were all missing since March time somehow.
Just step / exercise .
09-03-2018 07:55
09-03-2018 07:55
Hello @ukshoes.
Thanks for that clarification.
Could you share some screen shots of the missing steps. That's let me better understand what is going on and find the best way to move forward.
Also, do you use multiple Fitbit devices? Is your Fitbit tracking your steps accurately?
Look forward to your reply.