help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps are not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2016 12:18

‎05-14-2016 12:18

I logged out and logged back in. Sync circle just spins. Worked fine yesterday.
Best Answer
0 Votes
1 REPLY 1

‎05-15-2016 04:26

‎05-15-2016 04:26

Welcome to the Community @skcoleman1. If your tracker is not syncing, I recommend checking if your phone is a Compatible Mobile Device. If it is, follow our Syncing Troubleshoot. After following these steps your tracker should sync as usual.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes