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Steps not counting right

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‎04-22-2016 12:36

‎04-22-2016 12:36

Ever since the hourly steps were added my step counter had been off. It shows right in the main screen but not on the detail. I have a screen shot of an example but don't know how to post that here. Anyway even though I've doing 250 steps anot hour I don't get any credit
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‎04-23-2016 07:27

‎04-23-2016 07:27

Hey there @SunsetRunner! Welcome to the Community! 

Hmm this is pretty weird, In order to help you out with this it would be great if you could post the screenshot, maybe it's easier for you if you try with a computer. 

 

Catch you later 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎04-23-2016 20:22

In response to MaginB

‎04-23-2016 20:22

Magin thanks for your response!  Here is the screenshot. As you can see, I had over 3,600 steps but the highest count is about 80. 

Since the 250 step challenge came out, I've been trying very hard to get up from my desk and move.  The counter worked for the first few days but has not for more than a week. I've not had this problem until the 250 step feature came out.  I've been a flex user for almost 2 years.

A fix of this bug would be very nice!

screenshot flex fit.png

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