Steps not showing on Dashboard

[Lrustic]

I have a Samsung galaxy 7 and my steps arent visible.  I have rebooted the flex and my app.  It isnt there to even add on my dashboard....anyone able to help?

Moderator edit: updated subject for clarity

[LanuzaFitbit]

Thanks for stepping into the Community @Lrustic!

I'd like to take a closer look at this situation with your app. Could you please take a screen shot and then post it here as a reply? That should let me get a clearer understanding and determine a way to move forward.

Look forward to your reply and helping you get this resolved.

[Kiwi_ange07]

I have the exact same problem. Also have a Samsung s7. Where my steps should be I have calories. 

[JoneeFit614]

I'm having the same problem and I have an S7 as well!

[JoneeFit614]

There is no way to post a screenshot successfully.

[LanuzaFitbit]

Welcome to the Forums @Kiwi_ange07! Hey @JoneeFit614.

I would definitely need to see a screen shot to be able to fully understand what is going on. Whenever you are typing your post, you should get a little tool bar on top of the text section. There is a little button that says 'Photo'. That is the one used to get the screen shot on your post. See the picture below for reference:

I hope you find this useful! I look forward to helping you get this straightened out.

[NOTSTEPINUP]

I am àlso having the same problem on my samsung galaxy!!!

[LanuzaFitbit]

Thanks for stepping into the Forums @NOTSTEPINUP!

If you could, please take a screen shot like I mentioned above. That would definitely help me understand what is going on.

Look forward to helping you make sense of this situation.