Still can't connect to the app with the 4.28.2 still not working

[Silvertiger62]

Still can't connect to the app 4.28.2  still don't work anybody having the same problem 

[FlyFisher57]

Didn't work for me either.

I sent this to Fitbit help desk, after getting an email from them that the problem was fixed in 4.28.2 and my case was closed.

The fix allegedly in Fitbit app 4.28.2 did NOT fix the problem between
my phone and my Inspire 3. The app and my Inspire 3 did not sync.

Specifically,
I unloaded the old (v4.28.1) Fitbit app, loaded the new v4.28.2 app.
Reset my phone. Note my Inspire 3 was previously reset, and previously
had user information reset, per earlier instructions on how to recover
sync operation (which of course did not work). Reset my Inspire 3 by
holding the side buttons for 10 seconds. It displayed the charge level
and the date it was first used. I placed the device
within 2 inches of my phone and ensured there were no other Bluetooth
devices nearby. When my phone completed its restart I entered its PIN
and waited for the various apps to set up. Then I swiped down and shut
off Bluetooth, waited about 10 seconds, and re-enabled Bluetooth. I
started the new Fitbit app, went to the connection page and began to
Add Device. After selecting Inspire 3 as the device, selecting Start
Setup, agreeing to the user agreement, ensuring my device was
charging, the Fitbit app began searching for my device. Within 10
seconds, an error popup occurred. I selected Try Again. The Fitbit app
began searching again. The Fitbit app searched for over 5 minutes with
no success. I cancelled the search and exited the app.

Case [REDACTED] is not yet fixed.

Also, in my view as having completed a 42 year career in embedded
software development and systems engineering, and leadership of same,
closing a customer problem report prior to having the customer
actually test on their system is poor engineering practice/process.
The internal bug report (linked to the customer problem report), which
is used by engineering to track the problem and fix generated by this
customer problem report, (e.g. PCR, STR, issue)  needs to be closed
prior to the build containing a fix, but the customer trouble report
needs to remain open until the customer has agreed the problem is
resolved. Perhaps your VP of Engineering would like to discuss with me
why he/she has such a defective process in place.

Info about the operating environment:
Fitbit App:
Version 4.28.2 (110133293)
Phone: Samsung Galaxy A02s
Phone HW: Rev 1.0
Phone SW: Android Version 12, Android Security Patch May 1, 2024
Phone SW Build: SP1A.210812.016.A025USQS5CXE1

Fitbit device:
Inspire 3
I am unable to identify the firmware build since the device is in a
state having both been reset and having user information reset, and is
awaiting its first sync with the Fitbit app.
Date first used (displayed) [The forum thinks the date is not permitted to be put into a posting]

I suspect the systems integration team or test team is not reproducing
the conditions that are a contributing factor to the sync failure. Let
me know if there is additional information I can provide you to pass
along to the test team.

[Sandyann]

Same here. I've done everything possible. Probably uninstalled and reinstall the app 10 times, diconnected and reconnected bluetooth and restarted my phone and watch the same. I hope they get this issue fixed soon because it helps to view all my activity in the app than on the watch.

[Silvertiger62]

Hi hope so to as rely on it for my heart condition. You got to laugh mind ios for the iPhone works and Google use Android you would think they would make sure that The Android version worked first before ios on the iPhone works.

[snowballs_mom]

I will never purchase a Google phone/watch after this fiasco. I would be highly concerned about reliability issues with any of their devices.

[Silvertiger62]

I don't blame you 

[GeorgeHerman]

It's a shame we have no other leverage than saying we will never buy a fitbit again. 

[DianeMaria]

The support (or lack of support) team is just in the Halloween spirit with them ghosting us. Not funny. Just sad.

[FlyFisher57]

Finally!

Release 4.28.3 (Android) appears to sync up with my Inspire 3 device now. Also worked on my wife's phone and Inspire 3 device. 

Fitbit/Google should consider hiring a new integration & test engineering lead for the Fitbit App product after this debacle. And perhaps change the management philosophy of not admitting there was a problem until the Fitbit Community forum exploded with complaints. 

[RiekoC]

Hello @Silvertiger62 , @DianeMaria , @snowballs_mom , @GeorgeHerman , @Sandyann 

From what I'm seeing, the newest Android Fitbit app update, version 4.28.3, has resolved the syncing issue for most users. I can't say all users yet since I haven't had a chance to check all the threads about the syncing issues.

If you haven't updated your Fitbit app yet, please check the Play Store and install the update once it's available to you.

Let us know if you're still experiencing a syncing issue after installing version 4.28.3.

----

Hello@FlyFisher57 

Thank you for confirming that version 4.28.3 resolved your syncing issue.

[DianeMaria]

Latest update is working for me. Oh happy day! 😊

[snowballs_mom]

The 4.28.3 version fixed my pairing issue.

[RiekoC]

Hello @snowballs_mom & @DianeMaria 

Thank you for letting us know that version 4.28.3 has fixed your syncing issue.