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Stopped receiving sleep score and sleep stages

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‎07-18-2020 10:22 - last edited on ‎07-23-2020 16:52 by

‎07-18-2020 10:22 - last edited on ‎07-23-2020 16:52 by

The past two days my sleep score has not been calculated, it doesnt give me my light and deep sleep details anymore either. 

 

 

Moderator edit: subject for clarity

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‎07-23-2020 16:51 - edited ‎07-23-2020 16:52

‎07-23-2020 16:51 - edited ‎07-23-2020 16:52

Welcome to the Fitbit Community, @Friendambi.

 

I am sorry to hear your sleep score has not been calculated and you don't receive light and deep sleep details. I am here to help. I would like to confirm that in order to see a sleep score, you must see sleep stages. Since you don't see your sleep stages, I recommend restarting your device by following the steps from this help article: How do I restart my Fitbit device? Please follow the complete troubleshooting steps in our help article: Why don't I see sleep stages today? 

 

For more information about sleep score, please see this help article: What's sleep score in the Fitbit app?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-23-2020 18:18

In response to LiliyaFitbit

‎07-23-2020 18:18

It started working a couple days ago right after I emailed you.

Thank you for getting back to me though. I appreciate it.

Marcy

Sent from my Verizon Motorola Smartphone
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‎07-23-2020 19:38

In response to BUGGINYOU

‎07-23-2020 19:38

Hi @BUGGINYOU, thank you for your reply.

 

I am glad to hear the issue is resolved now. Thank you for time and feedback. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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