Stress Management Score Breakdown.

[Kaibab1959]

Am I the only one that does not receive a Stress Management Score breakdown with a Premium Membership?

Android App 4.13  & Sense 2

[LZeeW]

@Kaibab1959   Can you please add some additional information?  Is this a longstanding problem or did it start with app v 4.13?  It might help to know if this is a new or longstanding bug.  I flagged your post to get a moderator to help you.

[Kaibab1959]

This is an outstanding issue.  There were 2 cases open but Fitbit keeps closing the cases without resolution.  They say its a known issue.   3 app updates have been released since it was brought up to support.

I have sent in screen shots of all my setting,  Android version information,   Factory Reset ......

[JuanFitbit]

@LZeeW , Thank you for your help. 

@Kaibab1959 , Nice to see you around. Thank you for taking the time to contact Support. 
I apologize for the missing resolution you got. 

It seems that the issue is caused by the app and not by your Sense 2. 

When did you purchase Premium?

 Please try the following. 
In the Fitbit app go to settings (gear icon upper right corner) > Account settings > Restore purchased. 
If your Premium Subscription is still active, this should refresh it. 
Force close the Fitbit app, tap on the multitasking button on your phone, and swipe the apps to close them. 

Open the Fitbit app again and check if the options are still grayed out.

[Kaibab1959]

@JuanFitbit 

I have been a premium member for 3 years.

Followed your instructions and the items are still grey'd out.

Thanks for the Support

[JuanFitbit]

@Kaibab1959 , Thank you for your reply and confirmation. 

I've informed our team and they'll have a look at this. Hopefully it will get solved soon. 
I'll update the thread, should I get more information. Until then I'll recommend to keep an eye open should an app update be available. 

In the meantime, try clearing the cache of the Fitbit app. Don't  worry all synced information will remain saved on your account. 
Go to settings > Apps> Fitbit app and clear the cache. 
Restart your phone (off/on) 
Open the Fitbit app and try to load the results again. 

[Kaibab1959]

@JuanFitbit 

Thank you... I have uninstalled  and reinstalled the app with no luck. 

[JuanFitbit]

@Kaibab1959 , Thank you for your answer and further efforts. 

Our team is still investigating this. Hopefully it'll get solved soon. I'll update you ove here, if I get any info about this. 

[Kaibab1959]

Any word on this issue?  Its been months already.

Thank you

[Kaibab1959]

FYI,

Android app 4.14 does not fix this issue 

[Kaibab1959]

@JuanFitbit 

This issues still exists.   I have been through 3 app updates and still no resolution.

[Kaibab1959]

@JuanFitbit 

I havent heard anything about my issue for months  Is there a possibility that this is just a misscommunication wtht the app not thinking I am a premium member?  I do not see anyone else complaining about not seeing a breakdown score.  I'm just checking in 

Thank you for your support.

[Kaibab1959]

Still not working with version 4.19 of the Android App.....   case (#52513484)

[Kaibab1959]

@JuanFitbit 

I was told by support email case (52513484) that Premium Account is not needed to view the score breakdown.  sigh.  I was told to wait for version 4.20 that is coming out on July 3rd.   This has not worked for me since v4.08 android app

[shmal]

You are not alone. I have the same problem. And as you noted, numerous other threads exist for this problem and Fitbit closed them all withiut satisfactory resolution. 

[Kaibab1959]

Good to know I am not the only one.   Support emails stopped a while ago.  Also, version 4.20.1 did not fix this ... as of 7/17/2024 version 4.21 has also not fixed this.

[JenniU]

I am in the same boat. I have been a premium subscriber for over a year. I upgraded to a sense2 recently, specifically because I was interested in the stress management features. I’m very disappointed that after several weeks, I’m not getting a breakdown.

Posts here in the help center indicate that this has been a known issue for years, and there’s no resolution. Unethical that they continue to advertise this faulty feature. 

[Kaibab1959]

I gave up.  I canceled my Premium Subscription and bought a Galaxy Watch 7 Ultra...........   So sad....

[JenniU]

Hi mod! Any progress on this? I am seeing posts in the Help forum going back more than two years, of customers complaining about this issue. Seems unethical for Fitbit to continue to advertise a feature that doesn’t work for so many people.