help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sum of steps on the app not working properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2023 02:27 - last edited on ‎08-05-2023 12:59 by Fitbit Moderator

‎08-03-2023 02:27 - last edited on ‎08-05-2023 12:59 by Fitbit Moderator

Hello everyone !

I use Fitbit without device (my phone count steps).

The steps of each day are summed for the number of the current day.

Thanks for help

Moderator edit: Subject for clarity.

Best Answer
2 REPLIES 2

‎08-05-2023 12:59

‎08-05-2023 12:59

@ClaireHendricks Welcome to the forums. Thanks for reaching out about the step count on the Fitbit app. 

I understand that the data from the day before is carried over to the next day, right? Meaning that if you ended Friday with 9000 steps, those will show next morning for Saturday. I recommend you remove "MobileTrack" from your account and then set it up again and see if the issue persists. Thanks in advance!

RodrigoM | Community Moderator, Fitbit

Best Answer

‎08-19-2023 02:52

In response to RodrigoMFitbit

‎08-19-2023 02:52

Hello,

thank you for your answer.

Yes, all the data for the week is cumulated over the current day.
I made this change without success.

 

Have a good day

Best Answer
0 Votes