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Support helped me to sync my One

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‎09-04-2019 09:09 - last edited on ‎09-04-2019 15:48 by Fitbit Moderator

‎09-04-2019 09:09 - last edited on ‎09-04-2019 15:48 by Fitbit Moderator

Same problem as everyone else with the failure for my Fitbit One to properly sync. Called support at 877-623-4997, spoke with a great representative, who had me upgrade the app through Google Play, but also had to update my tracker remotely, on her end. It's working fine just now, let's hope it remains so!

 

Moderator edit:  updated subject for clarity

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2 REPLIES 2

‎09-04-2019 09:46

‎09-04-2019 09:46

Welcome to the forums @MeerkatLvr 

 

Awesome news. I love reading positive posts on the forums and it just shows customer support is great. Thanks for sharing this with the community.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-04-2019 15:57 - last edited on ‎09-03-2024 12:26 by Fitbit Moderator

In response to Odyssey13

‎09-04-2019 15:57 - last edited on ‎09-03-2024 12:26 by Fitbit Moderator

Hi @Odyssey13 , nice to see you around and a warm welcome to the Community to you, @MeerkatLvr !

As Odyssey13 mentioned, we are glad that Support helped you further with your situation. Thank you for sharing your experience. 

Please let me know if there is anything else I can do for you. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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