help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2017 16:57 - edited ‎07-10-2017 16:58

‎07-10-2017 16:57 - edited ‎07-10-2017 16:58

I have tried all troubleshooting suggestions. My Surge will not sync, will not receive notifications, nothing. It still tracks my steps & activity but will not sync with the app. I've had it since February. I've shut it down, restarted my phone, restarted bluetooth, uninstalled & reinstalled the app, unpaired & re-paired the device. I've done everything, still nothing. Any ideas?

Best Answer
0 Votes
3 REPLIES 3

‎07-11-2017 01:58

‎07-11-2017 01:58

Was one of the things you tried a restart of the Surge using this procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

Best Answer
0 Votes

‎07-11-2017 12:22

In response to SteveH

‎07-11-2017 12:22

I've tried them all, multiple times

Best Answer
0 Votes

‎07-11-2017 12:55

In response to SarahKremer

‎07-11-2017 12:55

Then it's probably best to contact customer support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=US

Best Answer
0 Votes